IT Project Coordinator

Project Coordinator – New Business & IT Rollouts

The Project Manager leads the planning, coordination, and delivery of new business and IT rollout initiatives across multi-site, multi-technology environments — on time, within scope, and on budget. This role owns the full project lifecycle and serves as the central driver of launch execution, cross-functional alignment, and organizational readiness as new retail and quick serve restaurant (QSR) locations are brought to market.

CORE RESPONSIBILITIES

• Own project delivery across budget, schedule, and scope — flagging risks early and realigning plans when needed.
• Develop and maintain project proposals covering objectives, timelines, resource requirements, and success metrics.
• Set and track milestones across multiple concurrent site rollouts; manage unforeseen delays and recalibrate schedules and stakeholder expectations.
• Build and execute project communication plans with consistent status updates to staff and stakeholders.
• Lead new business rollouts from initiation through go-live, ensuring full operational readiness across all impacted teams and locations.
• Manage end-to-end multi-site IT rollouts including the deployment and commissioning of POS systems, camera and surveillance infrastructure, network rack builds, and supporting technology across retail and QSR environments.
• Coordinate with vendors, field technicians, and internal teams to ensure technology installations are delivered on schedule and to specification at each site.
• Maintain and manage multi-site rollout schedules, ensuring sequencing, dependencies, and site-readiness requirements are clearly tracked and communicated.
• Conduct strategic analysis across all project phases to ensure on-time, on-target completion.
• Collect and synthesize project data to produce accurate and actionable status reports across all active sites.
• Assemble and lead cross-functional teams, assigning clear individual responsibilities and accountability.
• Evaluate operational and technology options; lead cost-benefit analysis for major business and infrastructure investments.
• Create and maintain comprehensive project documentation including project charters, site-specific deployment guides, process flows, runbooks, equipment configurations, lessons learned, and post-launch reviews.
• Ensure all project artifacts are organized, version-controlled, and accessible to relevant stakeholders throughout the project lifecycle.
• Perform additional duties as assigned in support of departmental and organizational objectives.

QUALIFICATIONS & REQUIREMENTS

• Minimum 3 years of project coordination experience, with demonstrated experience in multi-site new business launches, retail or QSR rollouts, or IT implementations
• Hands-on experience managing technology rollouts in retail and/or QSR environments — including POS systems, camera/surveillance systems, network rack infrastructure, and related technologies
• Proven ability to manage multiple concurrent site deployments across geographically distributed locations
• Proven command of project management frameworks, methodologies, and best practices (PMP, Agile, or similar a plus)
• Strong documentation skills — ability to produce clear, structured project artifacts including site deployment guides, runbooks, and equipment configuration records for both technical and non-technical audiences
• Exceptional organizational and time management skills with the ability to manage complexity across multiple sites and technology streams simultaneously
• Strong personal accountability in decision-making and team leadership
• Collaborative leadership style with the ability to rally vendors, field teams, and internal stakeholders around a shared rollout plan
• Analytical mindset with the ability to anticipate site-level and program-level challenges before they escalate

KEY SKILLS & TECHNOLOGIES

Project Lifecycle Management | Multi-Site Rollout Management | Stakeholder Communication Budget & Scope Control | Risk Management | Team Leadership | Strategic Analysis POS System Deployment | Camera & Surveillance Infrastructure | Network Rack Build-Out Retail & QSR Operations | Vendor & Field Tech Coordination | Cross-Functional Collaboration Project Documentation | Process Flow Development | Runbook Creation | Post-Launch Review

Field Advantage, headquartered in Kingsport, Tennessee, is a premier national IT field services company with over 19 years of proven expertise. We deliver 24-hour on-site technology services across all 50 US states and Canada, specializing in IT deployments, site surveys, and field maintenance. Our tailored solutions serve the retail, entertainment, petroleum, and electric vehicle industries, empowering businesses to thrive in a rapidly evolving technological landscape. With a robust network of over 2,000 technicians, we ensure coverage in every market, providing reliable and efficient support. Field Advantage champions innovation, diversity, and inclusivity, setting benchmarks in the tech industry.