What are the responsibilities and job description for the Account Manager position at Fidus Systems?
Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.
Position Overview:
The Account Manager supports Business Development Managers (BDM) in a defined territory, owning day to day account coverage, nurturing relationships, and helping progress opportunities for Fidus' electronic design services. To collaborate with and support the BDM in the continuous expansion of both client and territory sales, achieving and exceeding annual plan. Target locations: Southern California (Orange County / San Diego)
Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Position Overview:
The Account Manager supports Business Development Managers (BDM) in a defined territory, owning day to day account coverage, nurturing relationships, and helping progress opportunities for Fidus' electronic design services. To collaborate with and support the BDM in the continuous expansion of both client and territory sales, achieving and exceeding annual plan. Target locations: Southern California (Orange County / San Diego)
- Pacific Northwest (Seattle or Portland)
- South Central (Dallas or Austin)
- Massachusetts· Southeast (Atlanta)
- North Central (Chicago) — regional travel within territory required
- Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM
- Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus
- Prior experience selling services in both turnkey design and onshore outsourced staffing, for high-speed, high-complexity designs
- Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM
- Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions
- Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs
- Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline
- Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution
- Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure
- Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting
- Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape
- Travel periodically within the assigned territory to visit accounts in person
- Minimum 5 years of experience in B2B sales, with a demonstrated track record of managing or growing a book of business generating $2M in annual services revenue
- Direct experience selling engineering/design services, including turnkey design services and onshore outsourced staffing services for high-speed, high-complexity designs is preferred
- A background selling IT services (time & materials, project-based delivery models) is also a strong, acceptable adjacency
- Strong relationship-building and customer service skills; comfortable engaging engineers, procurement, and management stakeholders
- Experience managing customer relationships or assigned accounts in a customer-facing role
- Excellent verbal and written communication skills, including meeting notes, follow-up emails
- Strong organizational and time-management skills; able to manage multiple accounts, tasks, and deadlines
- Comfortable using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator)
- Able to travel up to 50% within the assigned territory
- Interest in learning complex technical concepts around complex engineering design services
- A Bachelor's degree in Electrical Engineering, or a related technical/commerce hybrid program, is considered an asset
Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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