Senior Director Field Operations

Major Duties

Classification: Exempt / Non-Bargaining

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America’s favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation’s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement—empowering every team member to make a meaningful impact.

Provides planning, analysis, recommendations and work guidance in support of productivity, quality and customer service and provides operations support in multiple areas including: construction, installation and repair, maintenance, and equipment installation. Support may be specific to a region and/or department. Responsible for managing the activities of a department/sub-function with responsibility for financial and/or operational results. Translates functional/operational goals into team goals. Manages implementation of policies, procedures, and programs. Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards. Regularly interacts with senior management.

Responsibilities

• Director over Field Operations team, required to support the sound financial, operational and competitive position of the company.
• Has extensive internal and external contact with other management and industry network.
• Provides input for business unit budget and tracks variances.
• Authorizes personnel changes.
• Responsible for performance management of assigned regions include Key Performance Indicators.
• Implements process improvement initiatives to achieve regional and enterprise goals.
• Works independently with direction from executive management or a Senior Director.
• Supervises other managers/supervisors or is directly responsible for applying specialized or technical expertise and supervising exempt employees.
• Accountable for results in terms of costs, budgets, operational goals and employees.
• Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
• Act as an advisor and or expert to subordinates for elevated issues and problems. Works on diverse issues that require significant interpretation.
• Source contract partners and manage those relationships to ensure alignment with corporate goals and objectives.
• Identify opportunities to improve business processes from best practices and through automation and technology, supporting innovation.
• Utilize advanced data analytics to monitor and analyze key performance indicators (KPIs) and operational metrics.
• Leads large project teams and/or organizational/functional programs. Identifies appropriate resources needed and develops plans/schedules.
• Acts as a team lead within department, work unit or project and delegates work to team members. May supervise sub-projects or smaller projects.
• Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards.
• Contributes to departmental activities and programs by accomplishing related tasks as needed.
  
  

Qualifications

• Bachelor’s Degree or equivalent experience with 10 years’ related experience in fiber-based broadband communications including field operations, installation, performance diagnosis and repair, including at least 5 years’ managerial experience.
• Possesses a broad knowledge of the area being managed. Understands management techniques with the ability to resolve employee relations issues, performance and rewards issues.
• Accountable for project or program results. Exercises considerable judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Work is varied within a sometimes-ambiguous environment. Work requires constant interpretation. Solves a wide range of complex problems. Provides solutions to multiple business or technical issues that have organization-wide impact.
• Advanced skills within a professional discipline and general knowledge of other areas. Requires independent thinking. Demands full use and application of principles, theories, concepts and technologies.
• Valid driver's license and a satisfactory driving record.
• Project management and Leadership skills.
• Microsoft Office
• Bargaining Unit Labor Experience is a plus
  
  

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance
  
  

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.