Order Processor – Marketing Department

Job Duties

The Marketing Specialist – Order Processor will handle all intake and output within the marketing department for Fidelity National Title. This role requires a highly detail-oriented, strong communicator with a task driven mentality. The ideal candidate will manage and process marketing requests efficiently and accurately, ensuring a seamless order fulfillment process from start to finish. This role serves as the primary point of contact between our Sales Team, Marketing Director, clients, and vendors and will be responsible for facilitating clear and effective communication, ensuring all parties are aligned and informed to execute each order efficiently and accurately.

Responsibilities:

·        Support sales efforts through execution of marketing orders from sales, the marketing director, or clients of Fidelity National Title.

·        Receive and process marketing orders from various channels, ensuring all required information is complete and accurate.

·        Enter order details into the order management system and verify data for accuracy.

·        Coordinate with the marketing team to ensure timely processing and fulfillment of orders.

·        Communicate with customers to confirm order details and provide updates on order status.

·        Address and resolve any issues or discrepancies related to order intake promptly.

·        Maintain accurate records of all orders and update the database as needed.

·        Assist in the preparation of marketing materials and product information for order fulfillment.

·        Support the marketing team with administrative tasks and special projects as required.

·        Daily administrative tasks to ensure the functionality and coordination of the department’s activities, primarily managing the departments email inbox to facilitate organizing tasks and sending to the appropriate parties.

·        Communicate directly with clients (internal & external) in a professional manner and encourage trusting relationships.

·        Support and train sales executives on how to effectively use the marketing resources.

·        Create forms and landing pages to support acquisition and engagement marketing programs.

Job Requirements:

• Demonstrable ability to multi-task and adhere to deadlines
• Problem-solving skills
• Well-organize with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Experience working with WordPress, Adobe Suite, PowerPoint, Excel, Outlook and Microsoft Suite.
• Ability to articulate challenges and to anticipate and solve problems
• Works with a sense of urgency in a fast-paced environment, with a strong ability to prioritize, organize, and execute incoming tasks/requests
• Ability to meet/manage deadlines with consistent follow-through & work effectively
• Enjoys working in partnership or on a team
• Ability to synthesize information quickly
• Coachable, quick and eager to learn, solution oriented.
• Determined and motivated to succeed
• Implements strategies with corporate direction

Qualification:

• High School Diploma
• Bachelor’s degree OR 2 years’ experience
• 3-5 years of Administrative, Business or relevant field experience
• Proven experience in order processing, customer service, or a related role.
• Very strong written & verbal communication skills, and high-level grammatical and editing skills
• Ability to track success of efforts
• Proficiency with calculating percentages & organizing data, WordPress, Adobe Suite, PowerPoint, Excel, Outlook and Microsoft Suite.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• Collaborative and dynamic work environment.

• If you are an excellent communicator with a knack for coordinating and managing information flow and are a proactive, detail-oriented and task driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this position.