Retirement Analyst, Fidelity Workplace Consulting

Job Description:

Retirement Analyst, Center of Excellence – Back Office Administration Team

The Role

Your key responsibilities will be around the administration of defined benefit (DB) pension plans on behalf of our clients and their participants. This includes second-signing and processing pension (and possibly defined contribution and post-retirement health & welfare) transactions. Other key responsibilities for this Grade 4 position include performing and reviewing pension benefit calculations, working with data, reviewing forms & letters that are used to communicate with participants and beneficiaries, working with pension disbursements, and interacting with colleagues to provide information to plan sponsors, participants, beneficiaries, and third parties. Our talented team of professionals is looking for someone who enjoys a fast-paced environment and can provide both high-quality work and an extraordinary customer experience! This role is responsible for:

• Acting as a subject matter expert on end-to-end administrative processes, participant issue resolutions, disbursements, and data updates

• Serving as an expert on multiple clients’ plan provisions, processes, and calculations (including maintaining documentation on these items)

• Completing client requests, responding to participant inquiries, and analyzing/solving data and other complex issues

• Participating in special projects (e.g., new client implementations, divestitures, mergers, corporate actions, etc.) related to DB administration services

• Performing peer-review of work completed by other team members to ensure the product is accurate and of the highest quality

• Reading and interpreting client plan documents/amendments, sample calculations, SPDs, plan provisions, plan administration manuals, and other documentation

• Analyzing, reviewing, and guiding client teams to the resolution of escalated client or participant issues

• Coaching and mentoring junior staff

The Expertise and Skills You Bring

• Bachelor’s Degree or equivalent work experience

• 5 years of defined benefit experience working for a benefits consulting firm or plan sponsor

• Excellent mathematical and analytical skills

• Exemplary critical thinking and problem-solving skills

• Ability to balance and prioritize multiple projects in a fast-paced work environment

• Aptitude to work within budgeted timeframes to maintain client profitability without sacrificing quality

• Technically inclined with Microsoft Excel and Word applications

• Experience working directly with, or personally programming, DB calculation algorithms in Excel or other pension administration software applications

• Ability to query, modify, set-up, and review test cases used to test pension administration systems (including data, calculations, forms & letters, disbursements, etc.)

• Experience working with pension disbursements – this includes initial pension payment set-ups, changes, stops, death processing, and reconciliations

Note: Fidelity will not provide immigration sponsorship for this position.

The Value You Bring

You bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement.

• Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value.

• Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success.

• Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized.

• Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek out learning opportunities to grow both personally and professionally.

• Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty.

• Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.

• Leadership-Oriented: Held leadership roles that required vision, accountability, and the ability to inspire and mobilize others toward a common goal.

The Team

This role will reside within Workplace Consulting’s Center of Excellence (COE) organization on the Back Office Administration Team. The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: https://www.fidelityworkplace.com/s/workplaceconsulting

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

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