What are the responsibilities and job description for the Service Coordinator position at Fidelity Building Services Group?
Metro Mechanical Services is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.
The team in our Hammond, LA office is looking to bring aboard a savvy and organized Service Coordinator and be part of our award winning culture.
Main Responsibilities:
- Greet all visitors courteously, determining their needs and directing them to the proper departments
- Dispatch service technicians and schedule team labor for maintenances and/or repairs
- Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
- Gather details such as operating conditions at the time the complaint/failure occurred.
- Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
- Provide administrative support to team members as needed.
- Assist and support other team members when needed or in their absence.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
- Maintain company confidentiality.
- Attend and participate in all meetings, training, and activities as required.
- Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Preferred Experience:
- At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
- At least 1 year of customer service experience.
About Us:
Headquartered in Mississippi with locations in Louisiana, Metro Mechanical, A Fidelity Company, is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.
An authorized dealer of Distech Controls™, Metro Mechanical is committed to excellence in quality and surpassing the expectations of our clients through a focus on safety, high-performance, and integrity.