What are the responsibilities and job description for the Dispatcher position at Fidelity Building Services Group?
- Deliver excellent customer service by providing friendly and professional experience during all client interactions.
- Handle customer complaints or issues with empathy and resolve them in a timely manner.
- Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels.
- Prioritize and dispatch HVAC, and Plumbing Techs based on urgency, location, and skillset.
- Coordinate and schedule preventive maintenance, service appointments, considering customer availability, technician availability, and service requirements.
- Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.
- Maintain clear and timely communication with clients, service technicians, and other team members.
- Provide updates on technician arrivals, delays, and any changes to scheduled appointments.
- Ensure effective communication between technicians and clients to address any questions or concerns.
- Accurately record and maintain detailed service records, including client information, service requests, technician assignments, and work performed.
- Collaborate with service technicians, and other team members to ensure seamless service delivery.
- Share relevant information and feedback to improve overall operational efficiency.
About Us:
Nason Mechanical Systems, A Fidelity Company, is a full-service HVAC/Mechanical Services contractor based in Auburn, Maine. Nason Mechanical Systems serves clients in medical, educational, industrial, food service, and commercial markets, with a focus on service and maintenance, as well as specializing in design-build solutions, energy efficiency, and high-pressure steam plant management. Nason Mechanical Systems is committed to delivering tailored services through strong collaboration, clear communication, and a client-centered approach.
The Nason Mechanical Systems team brings extensive experience, collectively holding over 130 professional licenses and certifications. We take pride in developing long-term partnerships with our clients and continually investing in Team Member training to stay at the forefront of industry innovations.