What are the responsibilities and job description for the Corporate Learning and Development Manager position at Fidelity Bank, NA?
CORPORATE LEARNING & DEVELOPMENT MANAGER
Job Overview: The Corporate Learning & Development Manager oversees classroom and on-site training experiences for employees across the bank to ensure they are professional, engaging, and impactful. This role serves as a liaison between the Learning & Development team and the departments it serves, working collaboratively to identify learning opportunities which support the strategic initiatives of the bank.
The candidate for this position will be responsible for:
- Coaching and developing a team of learning experts to deliver effective and engaging classroom and on-site training.
- Demonstrating a servant mindset to maintain a positive reputation of the Corporate Learning & Development team.
- Collaborating with employees and leaders across the bank to identify training opportunities and completing needs analysis to derive appropriate learning interventions.
- Partnering with Instructional Designers and leadership in development and delivery of learning experiences for employees across the bank.
- Communicating with leaders across the bank on their learners’ performance during training experiences.
- Evaluating the effectiveness of training experiences through observations, participant feedback, and soliciting input from stakeholders.
- Supporting rollouts of new bank initiatives through communication and education to impacted parties.
Requirements for this position include:
- A high school diploma (or equivalent).
- Bachelor's degree in training or related field (waived in lieu of experience).
- 3 years of customer service experience.
- 3 years in a management position.
- 3 years of training experience.
- Strong relationship building and interpersonal skills.
- Strong written and verbal communication skills including superior presentation skills.
- Ability to multi-task and manage multiple priorities simultaneously.
Preferred requirements for this position include:
- Professional certifications related to training.
- 3 years of banking experience.
EEO/Veterans/Disabled
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
