Clubhouse Manager

Fiddler's Creek, one of Southwest Florida's most prestigious private club communities, is seeking an exceptional Clubhouse Manager to lead and elevate the daily Member experience within its acclaimed clubhouse operation. This is a rare opportunity for a hospitality professional with an extensive background in fine dining, luxury service, and high-touch Member engagement to join a culture defined by excellence, sophistication, and an unwavering commitment to quality. The successful candidate will be a visible, approachable, and inspiring leader who understands that exceptional hospitality extends far beyond flawless execution. They will possess a genuine passion for creating memorable experiences, building meaningful relationships with Members, and fostering a service culture where every interaction reflects the Club's commitment to excellence.

Working closely with the General Manager and senior leadership team, the Clubhouse Manager will oversee all front-of-house F&B operations, champion service excellence, and lead, mentor, and develop a talented hospitality team. This individual will establish high performance standards, drive operational consistency, and continually identify opportunities to enhance the Club's dining, social, and special event experiences while ensuring the highest levels of Member satisfaction. The ideal candidate is a collaborative and innovative hospitality leader who thrives in a fast-paced, high-expectation environment. They are passionate about developing people, empowering teams, and creating a culture of accountability, professionalism, and continuous improvement. Strong communication skills, exceptional attention to detail, financial acumen, and an unwavering commitment to personalized Member service are essential for success. For the right individual, this represents far more than a management position—it is an opportunity to become a key leader at one of Florida's premier private club communities, make a lasting impact on the Member experience, and help shape the future of an already exceptional club.

FIDDLER’S CREEK FOOD AND BEVERAGE OUTLET OVERVIEW

At the heart of the Club is Caxambas, Fiddler's Creek's signature fine dining restaurant, where timeless elegance, exceptional cuisine, and impeccable service come together to create an unforgettable dining experience. Serving as the setting for the Club's most celebrated gatherings, wine dinners, holiday celebrations, and special events, Caxambas offers an atmosphere of refined sophistication paired with the warmth and intimacy of a private club. The culinary program showcases elevated American cuisine, thoughtfully blending classic favorites with contemporary creations prepared using the finest seasonal ingredients. Every detail is carefully orchestrated, including the Club's signature Imperial Service, where each course is presented simultaneously to every guest at the table, ensuring a seamless and memorable dining experience. Whether enjoying an intimate dinner, celebrating a special occasion, or attending one of the Club's signature events, Members experience the exceptional hospitality, gracious service, and culinary excellence that have made Caxambas one of the defining features of the Fiddler's Creek lifestyle.

The Gator Grille is Fiddler's Creek's vibrant poolside dining destination, offering Members a relaxed yet refined casual dining experience in a picturesque outdoor setting. Overlooking the resort-style pool complex, tranquil lake, and the first fairway of The Creek Course, the Gator Grille is the perfect place to enjoy breakfast, lunch, or a leisurely afternoon with family and friends. The culinary team features an ever-evolving menu that blends creative seasonal offerings with Member favorites, including handcrafted sandwiches, fresh salads, premium burgers, seafood specialties, and signature fish tacos. Whether dining after a morning workout, taking a break from the pool, or gathering with friends, Members enjoy attentive service, exceptional food, and spectacular views in a welcoming atmosphere. As one of the Club's most popular social gathering places, the Gator Grille embodies the relaxed elegance and warm hospitality that define the Fiddler's Creek lifestyle, offering something to satisfy every appetite and every occasion.

CLUBHOUSE MANAGER POSITION OVERVIEW

The Clubhouse manager will play a pivotal role in delivering exceptional Member experiences while fostering a culture of professionalism, accountability, and continuous improvement. The ideal candidate is an outstanding communicator who leads with transparency, diplomacy, and integrity.

They possess the ability to build meaningful relationships with Members, inspire and develop team members, navigate complex situations with professionalism, and create a collaborative environment where associates are empowered to deliver personalized, memorable hospitality. Their visible leadership presence and commitment to continuous improvement will be instrumental in sustaining the exceptional standards that define the Fiddler's Creek Member experience.

Leadership

• Be a hands-on leader when needed, while maintaining the ability to step back, empower others, and lead through clarity, consistency, and example.
• Provide effective, confident leadership for all clubhouse managers and staff, fostering trust, accountability, and a culture of continuous improvement.
• Serve as a natural mentor and coach, developing department heads and their teams while reinforcing high standards of professionalism, service, and conduct.
• Lead collaboratively and with political savvy, partnering closely with the General Manager, senior leadership, and committees as a thoughtful and trusted advisor.
• Demonstrate a leadership style that is approachable, respectful, and diplomatic, with the confidence

Operations

• Establish high performance standards, drive operational consistency, and continually identify opportunities to enhance the Club's dining, social, and special event experiences while ensuring the highest levels of Member satisfaction
• Support the General Manager in developing and executing strategic and annual business plans, operational forecasts, budgets, and performance reporting.
• Ensure compliance with all health, safety, sanitation, liquor service, and regulatory requirements, including emergency preparedness and staff training across all areas of responsibility.
• Demonstrate strong organizational, analytical, and project management skills, with attention to detail and the ability to manage multiple priorities in a complex, multi-department environment.
• Be capable of assuming the role of General Manager when required, ensuring continuity of leadership and seamless club operations.

Membership Experience

• Maintain a highly visible, respectful, and engaging presence throughout the Club, ensuring the operation is consistently “member ready” in both appearance and service.
• Build meaningful relationships with members, responding to feedback, resolving concerns diplomatically, and ensuring a consistently high level of satisfaction.
• Work closely with department leaders to deliver seamless, well-executed member programs, events, and daily experiences.
• Understand and respect the Club’s governance structure, working effectively with the Board and committees while supporting the General Manager’s leadership and direction.

Financial Stewardship

• Possess strong financial acumen, with the ability to guide a large operation through sound budgeting, forecasting, and performance management.
• Monitor budgets, labor deployment, and internal cost controls, taking corrective action as needed to meet financial objectives.
• Understand and communicate key financial metrics and KPIs, supporting transparency through dashboards, reporting, and performance tracking.
• Oversee operational data including reservations, covers, average check, labor productivity, P&L performance, and member satisfaction metrics.

Initial Priorities of the Clubhouse Manager

• Establish Excellence as the Operating Standard: Set clear expectations for hospitality, service, presentation, and professionalism across all clubhouse operations, ensuring consistently high-quality member experience.
• FOH 5-star service training
• Drive Consistency Through Strong Systems: Implement and reinforce reliable operating standards, communication rhythms, and training practices that support seamless daily operations and special events.
• Understand Membership, Culture & Governance: Quickly learn member preferences, traditions, and usage patterns while respecting the Club’s governance structure and building effective working relationships with the Board and key committees.
• Lead, Develop, and Align the Team: Serve as a visible, supportive leader who mentors department heads and frontline teams, fostering accountability, collaboration, and pride in execution.
• Be a Steady, Visible Presence: Maintain an approachable leadership presence throughout the clubhouse, partnering closely with the GM and Executive Chef to ensure alignment, responsiveness, and operational excellence.

CANDIDATE QUALIFICATIONS

• 6 years or more of private Club or ultra luxury hospitality industry experience with management and supervisory experience and progressive professional advancement.
• Extensive background in Food and Beverage operations.
• Ability to manage an extensive wine and beverage program.
• Demonstrate exceptional interpersonal skills, polished professional personal appearance, be well spoken, self-motivated, and a self-starter.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• Bachelor’s degree (B.A.) in Hospitality Management or related field is desired.
• Members of Club Managers Association of America (CMAA) and other professional associations.
• Certifications through the Court of Master Sommeliers (CMS) or WSET are desired