Grocery Stocker

Primary Responsibilities:

Grocery Stocking:

Shelves are kept full and always fronted to aid customers in their selection process. Grocery stockers will:

· Follow proper lifting and handling procedures.

· Open boxes carefully and safely.

· Efficiently stock products.

· Check shelf tags.

· Remove and record damaged, out-of-date, and spoiled products.

· Face shelves.

· Maintain clear pathways in aisles when stocking.

· For overstock, combine partial cases into single, well-labeled cases, and return all product to designated backstock areas.

· Stack and/or break down and recycle empty boxes.

· Stay productive throughout the shift.

Communication:

· Consistently communicate respectfully, openly and honestly.

· Listen attentively to others, ask questions, and remain open to other viewpoints.

Customer Service:

Customer service is Fiddleheads’ primary focus. It is the goal that all customers are treated in a respectful and courteous manner.

· Provide customer service as needed.

· Be open and ready to assist customers.

· Assist all customers in a prompt, friendly, courteous manner.

· Resolve customer complaints fairly and with tact.

Additional Customer Service Specific to the Grocery Department:

· Treat customers in a friendly and helpful manner.

· Answer and address all Grocery-related questions, requests, complaints and suggestions.

· Become familiar with the product lines.

· Assist customers in placing pre-orders.

· Assist customers in finding products.

· Monitor point of purchase information to ensure it is accurate.

· Maintain department in a clean and orderly fashion.

· Ensure department staff assist customers fully.

Other Grocery Stocker Responsibilities:

· Sweep and mop floors as needed.

· Dust and wipe shelves, cases and products.

· Assist with fresh food preparation.

· Review invoices for accuracy and make corrections where necessary.

· Make sure deliveries are distributed to the correct department or person.

· Maintain a clean and organized receiving room.

· Assist in fulfillment of online orders as required.

· Other tasks as assigned by manager.

Additional General Responsibilities:

· Know what makes Co-ops unique.

· Explain/promote Fiddleheads membership.

· Take initiative to increase product knowledge.

· Develop knowledge of in-store product locations and where to locate product information.

· Willingness to learn about and take on new responsibilities.

· Orient and be helpful to new employees.

· Set a positive example for co-workers.

· Maintain good working relations with other Fiddleheads staff.

· Encourage and demonstrate teamwork.

· Attend staff meetings and trainings.

· Follow storewide policies, procedures and expectations.

· Answer phones as necessary.

Qualifications:

· Ability to properly lift 50 pounds.

· Ability to repeatedly lift 30 pounds.

· Physical flexibility to stand, walk, squat, bend, balance and rotate body.

· Physical ability to work in cold environment for limited periods of time.

· Willingness and ability to handle fresh meat and seafood.

· Excellent organizational skills and diligence.

· Excellent and consistent customer service skills.

· Excellent communications skills.

· Ability to develop and maintain favorable relations with customers, staff, and vendors.

· Ability to work independently.

· Ability to handle multiple tasks.

Preferred Qualifications:

· Knowledge of whole, natural, and organic foods.

· Experience in setting and stocking grocery products.

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18