What are the responsibilities and job description for the Commercial Loan Servicing Software - System Support position at FICS, Inc.?
FICS, is on the lookout for a dynamic Commercial Loan Servicing Software - System Support member to join our team with commercial servicing escrow administration, commercial servicing asset management, commercial servicing investor reporting and/or IRS reporting experience to help our customers get the most out of our commercial mortgage loan servicing software to service commercial loans on a daily basis.
Being a Commercial Servicing System Support member is a customer-centric role where you’ll be the first point of contact for high-quality commercial mortgage loan servicing system support — helping clients simplify complex workflows and keep their operations running smoothly. Your guidance directly influences our customers’ efficiency and success. You’ll not only support users by phone and email in a fast-paced environment, but will also train customers on FICS’ proprietary software, deliver regular product webinars, present sessions at our Annual Users’ Conference, and partner with internal teams to test new and enhanced functionality as part of our quality assurance process.
What you bring:
- 1-2 years of experience as a commercial mortgage loan servicer.
- A solid understanding of commercial mortgage loan servicing. Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
- Exceptional verbal and written communication skills are a must.
- Excellent interpersonal and presentation skills, as well as an eagerness to learn.
- Technical proficiency in learning robust software systems.
- Natural problem-solving skills.
- Ability to travel across the U.S., when needed.
At FICS, we put our Family of Customers first—and we’ve delivered meaningful competitive advantages to commercial servicers nationwide for 40 years. If you enjoy solving problems, building relationships, and helping customers succeed, you’ll fit right in.
Find out what it’s like to be an FICS team member at: www.FICS.com/about-us/life-at-fics and view some highlighted benefits and perks at www.FICS.com/about-us/employment
Apply today to join the FICS Commercial Servicer System Support team!