Claims Trainee to Adjuster II, Claims Auto Resources

Description

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

*This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire*

Typical duties include but are not limited to:

• Investigate, evaluate and proactively resolve personal and commercial auto claims
• Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims
• Responds promptly to inquiries from claimants, insureds, agents, and other interested parties
• Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments.

Qualifications / Experience:

Claims Trainee:

• 4-year college degree or equivalent work experience in customer service, investigative or insurance

• Excellent oral and written communication skills
• Demonstrate good customer service and interpersonal skills
• Basic proficiency of MS Office applications (i.e. Outlook, Word, Excel, Power Point)
• Strong teamwork and collaboration skills
• Excellent organizational skills
• Strong critical thinking skills and problem-solving skills
• Able to adapt to changing circumstances

Adjuster I: (along with the above qualifications):

• Minimum 1 years claims adjusting experience, preferably in Auto
• Familiarity with claims systems such as Guidewire and ImageRight
• Strong investigation and decision-making abilities, including developing effective action plans for claims resolutions
• Demonstrated capability to manage complex and disputed liability claims
• Working knowledge of personal and commercial lines insurance including the ability to interpret policy language and determine applicability of insurance coverage
• Knowledge of automotive repair methods and terminology and able to evaluate repair estimates
• Knowledge of vehicle transfer procedures

Adjuster II: (along with the above qualifications):

• Minimum 3 years of Personal and Commercial auto claims handling experience, preferably in Hawaii
• Strong decision‑making skills with the ability to identify significant exposures and coverage issues, including when to prepare formal correspondence and escalate matters to management.
• Ability to interpret and apply all lines of auto insurance policies

Additional Qualifications Preferred:

• Current Hawaii State Adjuster’s License preferred

Salary:

$53,650 to $68,650 annually

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.