What are the responsibilities and job description for the Front Desk Hotel Receptionist (2nd Shift 3pm - 11pm) position at Fick & Sons?
Super 8 in Grayling, is looking for a Front Desk Receptionist that will offer friendly small-town hospitality paired with efficient, reliable service. The Front Desk Receptionist provides attentive, courteous support to guests from check-in through checkout, ensuring a positive stay at every point of service . This role includes managing reservations, assisting guests with their needs, handling front desk operations with professionalism and a welcoming smile, and supporting room revenue and occupancy goals. We are looking for someone to work 2nd Shift (3pm to 11pm).
Weekends are required.
Responsibilities
- Greet and register incoming guests.
- Process guest folios and collect payment for in-house and departing guests.
- Administer and manage cash handling responsibilities.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.
Requirements
- High school diploma or equivalent required.
- Hotel and Customer Service experience preferred.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.
- Computer experience required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to establish and maintain effective working relationships with associates, customers and guests.
- Command of the English language both written and verbal.
Benefits
- 401k Program (w/ company match & profit sharing)
- Employee Assistance Program
- Company wide discounts on propane, fuel, convenience store merchandise, hotel stays, and more!'
Job Type: Part-time
Pay: From $13.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
Application Question(s):
- Are you able to work weekends? Not replying will be taken as a No.
Work Location: In person
Salary : $14