What are the responsibilities and job description for the Senior Director Client Services position at Fibre Federal?
Fibre Federal is a trusted financial services company based in Rainier, Oregon, United States, providing comprehensive financial solutions to its members. Known for its strong community presence, the organization prioritizes empowering individuals and businesses to achieve their financial goals. Fibre Federal operates with a commitment to exceptional service, reliability, and fostering financial wellness. The team is dedicated to innovation and building lasting relationships with their clients.
This is a full-time on-site role for a Senior Director of Client Services, located in Downey, CA. The Senior Director will oversee client service functions, ensuring the delivery of superior customer satisfaction. They will lead and manage client service teams, develop and implement strategic plans for enhancing client experiences, and monitor metrics to drive performance and service quality. Additionally, the role involves collaborating with cross-functional teams to identify and implement innovations and process improvements that align with organizational objectives.
- Extensive experience in Client Services and a proven ability to maintain and grow client relationships
- Strong Analytical Skills to evaluate service performance metrics and develop data-driven strategies
- Expertise in Customer Satisfaction and Customer Service to uphold and exceed service excellence standards
- Demonstrated Team Management skills, with experience in leading and mentoring high-performing teams
- Exceptional communication, problem-solving, and organizational skills
- Bachelor’s degree in Business Administration, Management, or a related field (advanced degree preferred)
- Experience in client service leadership within the financial services industry is a significant advantage
- Ability to work collaboratively with cross-functional teams and adapt to changing priorities