What are the responsibilities and job description for the Installation Manager position at FiberFirst?
At FiberFirst, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won’t be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
The Installation Manager will be responsible for analyzing, testing, isolating, and repairing high-level network and customer issues when it comes to installations, as well as provisioning new services. This will include all issues related to installations, provisioning services, and the installation and activation of CPE equipment. This position requires the mentoring of all market installers to ensure that the customer is taken care of.
What You’ll Be Doing:
- Maintaining all technician workflows.
- Quality checks on Technician installations.
- Dispatch workload to ensure scheduling of all internal and subcontractor technicians is optimally executed and to ensure technicians are in the right place, at the right time, to meet customer needs.
- Understanding and training team on Webtech and O360.
- Weekly vehicle inspection.
- Ensure safe work environment and technicians have all required PPE.
- Assist technicians with installations by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers and establishing connections.
- Verify service by testing circuits, and equipment, identifying, correcting, or escalating problems.
- Maintains customer rapport by listening to and resolving concerns and answering questions.
- Maintains a safe work environment by following codes, standards, and legal regulations.
- Enhances department and organizations reputations by putting the customer first.
To be successful in the role you will have (Qualifications):
- Minimum 5 years of experience in working on fiber networks.
- Minimum 5 years of experience in splicing fiber.
- Must have a leader’s mentality and able to lead a team of installers.
- Must be at least 21 years old and have a valid Driver’s License to drive company vehicle.
- Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
- Ability to identify all colors associated with Fiber cable and equipment indicator lights.
- Ability to learn and retain physical and mechanical installation specifications.
- Ability to make Fiber connectors, splicing & terminate power connections
- Must have a high level of computer hardware/software experience with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook.
- Must be a team player and have excellent interpersonal communication skills.
- Effective written and oral communication skills in English.
- Understanding of basic mechanical terms and tools..
What’s in it for you?
We truly value our employees and put their well-being first! Here we provide the following benefits:
- Collegial environment of talented professionals
- Growing and well-funded company
- Internal career growth opportunity
- Medical and Dental Plan
- Vision Plan
- PTO
- 401(K)
About Us: FiberFirst has over 100 years of combined experience, our team has built some of the country’s largest networks. Now we’re bringing the fastest, most reliable multi-gig fiber network to Texas. We work quickly and efficiently to install fiber all the way to your door – we don’t cut corners with copper cables. And we leave your property even better than we found it.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Signing bonus
Work Location: In person
