Inside Sales Specialist (Outbound Calls)

Job Summary:

As an Inside Sales Specialist, you will maximize sales opportunities by effectively handling outbound sales calls to acquire new customers and upsell additional products and services to existing customers. This role is pivotal in driving revenue growth and enhancing customer satisfaction through proactive communication and in-depth product knowledge.

Location:
• The role will be based out of Southlake, TX.

Employment Classification:

• Non-exempt: Regular, Full-time

Supervisory Responsibilities:
• None

Duties/ Responsibilities:

• Customer Experience: Actively support efforts to enhance the customer experience, ensuring a professional and courteous interaction during all sales transactions.
• Sales Goals: Consistently achieve or exceed weekly and monthly sales targets by employing effective telephone-based selling techniques for outgoing calls.
• Call Management: Promptly and efficiently initiate outbound calls, adhering to call handling metrics, including productive time, schedule adherence, handle time, and after-call work.
• Product and Service Sales: Effectively sell FiberFirst products and services to prospective customers and maximize revenue from existing customers through upselling and cross-selling opportunities.
• Order Processing: Learn and master the order processing billing system for sales order entry, inquiries, and related functions.
• Product Knowledge: Develop a thorough understanding of all FiberFirst products and services to effectively explain them to customers during outbound interactions.
• Competitor Awareness: Maintain knowledge of competitors’ pricing, packaging, and products to provide side-by-side comparisons to customers.
• Marketing Promotions: Communicate and promote current marketing campaigns and promotions to customers during calls.
• Issue Resolution: Collaborate with other departments as needed to resolve customer issues and ensure customer satisfaction.
• Additional Duties: Perform other duties as required by the supervisor.

Education and / or Experience:
• High school diploma or equivalent required
• A minimum of 2 years of experience in sales within call center

Required Skills / Abilities:
• Clear and professional communication skills with customers and colleagues.
• Demonstrated ability to apply sales techniques and achieve sales goals.
• Basic computer and consumer electronics skills.
• Proficiency in using personal computers and software applications, including billing systems.
• Strong verbal and written communication skills.
• Effective organizational and prioritization skills.
• Ability to exercise judgment and initiative in performing job duties.
• Working knowledge of Fiber communication products, including video (TV), internet, and voice (telephone).
• Flexibility to work variable hours, including weekends, holidays, and split days off.

Physical Requirements:
In a typical workday, the employee will be required to:
• Sit: Continuously:
• Stand: Occasionally
• Walk: Occasionally
• Keyboarding: Continuously
• Fine manipulation: Continuously
• Lift: Occasionally
• Carry: Occasionally
• Travel: No travel required for the role
• Work Environment: Office environment with the possibility of variable working hours, including weekends and holidays.

What’s in it for you:

We truly value our employees and put their well-being first! Here we provide the following:

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match
• Collegial environment of talented professionals
• Growing and well-funded company

About Us: FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic networks to multiple states, bringing next-generation multi-gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. FiberFirst’s locally based support teams prioritize community engagement by actively participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.

FiberFirst is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. FiberFirst does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Federal Applicant Notices: Applicants may review the federal notices regarding FMLA, the Employee Polygraph Protection Act, and Know Your Rights by clicking links below:

Federal Applicant Info - English

Federal Applicant Info - Spanish