What are the responsibilities and job description for the Information Technology Operations Manager position at FHM Consulting?
About the Company
We're looking for a hands-on IT Technical Operations Manager to lead IT support operations while managing a team of support engineers in a large enterprise environment.
Must Have:
- 7 years of IT Operations / Infrastructure Support experience
- 3 years leading an IT Support or Service Desk team
- Strong hands-on experience with MS 365 (Exchange Online, Teams, OneDrive, Entra ID)
- SharePoint Online administration (permissions, governance, site management)
- Windows & macOS support, MDM, Active Directory/Entra ID
- Networking fundamentals, VPNs, Firewalls & Wireless technologies
- Experience supporting enterprise users across multiple locations
- Hands-on troubleshooting and serving as the technical escalation point
- Experience supporting POS or proprietary business applications preferred
Responsibilities
- Lead IT support operations
- Manage a team of support engineers
- Ensure effective support for enterprise users
- Serve as the technical escalation point
Qualifications
- 7 years of IT Operations / Infrastructure Support experience
- 3 years leading an IT Support or Service Desk team
Required Skills
- Strong hands-on experience with MS 365 (Exchange Online, Teams, OneDrive, Entra ID)
- SharePoint Online administration (permissions, governance, site management)
- Windows & macOS support, MDM, Active Directory/Entra ID
- Networking fundamentals, VPNs, Firewalls & Wireless technologies
- Experience supporting enterprise users across multiple locations
- Hands-on troubleshooting and serving as the technical escalation point
Salary : $110,000 - $140,000