Financial Services Collection Specialist

Summary

FHC is a family-owned company that has been growing since 1999. We’re committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Competencies

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.
• Applicants are required to pass a background check.
• Ability to work required full time schedule, consisting of 3 shifts 8am-4:30pm EST and 2 shifts 11:30am-8pm EST. and potentially ad hoc Saturday’s (8am-12pm).
• Attendance and punctuality are a must. (Reliable transportation is required.)

Work Environment

• Federal and State contractor Call/Contact Center.
• In office: North Andover, MA