What are the responsibilities and job description for the Check-In Representative position at FFE Brand?
About FFE Transportation Services, Inc.
FFE is the largest nationwide asset-based temperature-controlled LTL transportation & warehousing provider. Founded in 1943, our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our Customers. We empower our team to embrace personal development, technology and diversity to deliver unparalleled service.
We are seeking a Check-In Representative for our Stockton, CA location.
Responsibilities:
- Responsible for checking in inbound paperwork from Drivers – POD’s, BOL’s, Receipts, etc.
- Creating all Driver packets for next day shipments which would include BOL’s
- Commit to and receive detailed customer load information by telephone, fax or email
- Ensuring drivers have adequate information to secure their assigned pickups
- Monitor and trace loads so that follow up can be made when necessary
- Manage service issues by researching and coding all applicable information in the system
- Maintaining safety and temperate sheets
- Maintaining freight select reports for billing purposes
- Investigating missing delivery receipts
- Maintaining blank manifest information for dispatch
- Other duties assigned by Management
Requirements:
- High School Diploma or Equivalent
- AS400 and Transportation knowledge is preferred, but not required
- Possess excellent verbal and written communication and listening skills
- Capability of working under tight time constraints in a high volume environment with multiple priorities
- Basic computer skills, Microsoft Office, Excel, Word, etc.
- Strong Customer Service skills
- Must be able to work independently or in a team setting
- Ability to communicate effectively and professionally with operations personnel, management and executive management
- Ability to solve problem where work is defined with established instructions and processes
- Timely and efficient completion of tasks and responsibilities
The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.
Benefits We Offer
At FFE, we value our employees and are proud to offer a comprehensive benefits package, including:
(employee premium contributions are based on benefit plan election and level of coverage)
- Medical, Dental, and Vision Insurance – two medical plan options to fit your needs
- Company-Paid Life Insurance $25,000 – additional voluntary life and ad&d coverage available
- Disability Coverage
- 401(k) Retirement Plan
- Paid Time Off (PTO) and paid holidays
Employment is contingent upon passing a background check and drug screen.
FFE is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace across the company in all departments. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
We participate in E-Verify to confirm employment eligibility in the United States.
Salary : $25,000
