Customer Service Agent

Location: Durham, NC

Job Type: Full-Time

About The Role

We are seeking a dedicated and enthusiastic Customer Service Agent to join our growing team. This role is ideal for someone who enjoys interacting with people, delivering solutions, and creating positive experiences. As a Customer Service Agent, you will be the first point of contact for customers—helping them navigate questions, products, services, or general support needs.

You will play a key role in maintaining customer satisfaction by providing accurate information, resolving concerns promptly, and ensuring that every interaction reflects our commitment to quality service. This is a great opportunity for candidates looking to build a long-term career in customer support, hospitality, retail, or client relations.

Key Responsibilities

• Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner.
• Assist with product or service information, explaining features, pricing, and policies clearly.
• Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments.
• Process payments, orders, account updates, or returns (if applicable).
• Maintain accurate records of customer interactions within the CRM or ticketing system.
• Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks.
• Maintain a clean, organized, and welcoming environment for customers.
• Follow company guidelines, policies, and scripts to ensure consistency and compliance.
• Contribute to team performance goals by meeting service quality standards, handling a high volume of interactions, and helping optimize customer satisfaction.
  
  

Qualifications

• Excellent verbal communication and interpersonal skills.
• Ability to stay calm and professional in fast-paced or high-volume environments.
• Strong problem-solving abilities with attention to detail.
• Basic computer literacy, including navigating systems, typing, or updating records.
• Dependable, punctual, and committed to teamwork.
• Prior customer service, retail, hospitality, or call center experience is helpful but not required—training is provided.
  
  

Who Succeeds In This Role

This position is perfect for individuals who enjoy helping people, solving problems, and creating meaningful interactions. You’ll thrive here if you’re positive, patient, detail-oriented, and comfortable speaking with a variety of customers. Whether you’re starting your career or looking to grow within customer service, this role provides stable, rewarding, hands-on experience.

Skills: customer service,customer satisfaction,communication,customer