What are the responsibilities and job description for the Customer Support Associate position at FF Inc?
Location: Utica, NY
Employment Type: Full-Time
About The Role
We’re hiring a Customer Support Associate to provide friendly, reliable support to our customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships.
As a Customer Support Associate, you’ll serve as a key point of contact for customers—answering questions, assisting with onboarding or setup, and ensuring issues are resolved efficiently. If you’re patient, organized, and customer-focused, this is a great opportunity to grow a career in customer support, client services, or account management.
What You’ll Do
We believe excellent customer experiences are built through strong relationships and thoughtful support. As a Customer Support Associate, you’ll play a meaningful role in helping customers succeed while developing skills that open doors to future growth.
Skills: training,relationship management,customer,customer success,revenue,crm,renewal management,hubspot,goal-oriented,customer health tracking,communication skills,sales,saas,crm tools,strategic conversations,renewal,onboarding,salesforce,communication,sales collaboration,customer success platforms,client retention,product adoption,saas experience,consultative mindset,product training,upsell,renewal conversations,kpi management,consultative approach,customer engagement,customer satisfaction,upselling,cross-functional collaboration
Employment Type: Full-Time
About The Role
We’re hiring a Customer Support Associate to provide friendly, reliable support to our customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships.
As a Customer Support Associate, you’ll serve as a key point of contact for customers—answering questions, assisting with onboarding or setup, and ensuring issues are resolved efficiently. If you’re patient, organized, and customer-focused, this is a great opportunity to grow a career in customer support, client services, or account management.
What You’ll Do
- Serve as the primary point of contact for customer questions and support needs
- Assist customers with onboarding, setup, or service activation
- Respond to inquiries and guide customers through solutions or next steps
- Follow up with customers to ensure satisfaction and successful use of services
- Troubleshoot issues and escalate to internal teams when needed
- Maintain accurate records of customer interactions and updates
- Provide personalized support by understanding customer needs and goals
- Monitor customer accounts to identify opportunities for additional support
- Collaborate with team members to improve processes and customer experience
- Strong communication and interpersonal skills
- Friendly, patient, and comfortable supporting customers in various situations
- Ability to manage multiple requests and stay organized
- Problem-solving mindset with a customer-first approach
- Basic computer skills and comfort learning new systems or tools
- Reliable, detail-oriented, and professional
- Experience in customer service, retail, hospitality, sales support, or account support is a plus — but not required
- Competitive pay with performance-based incentives
- Paid training and ongoing coaching
- Clear growth path into Customer Success, Account Management, or Senior Support roles
- Supportive, collaborative team environment
- Opportunities to build long-term, transferable professional skills
We believe excellent customer experiences are built through strong relationships and thoughtful support. As a Customer Support Associate, you’ll play a meaningful role in helping customers succeed while developing skills that open doors to future growth.
Skills: training,relationship management,customer,customer success,revenue,crm,renewal management,hubspot,goal-oriented,customer health tracking,communication skills,sales,saas,crm tools,strategic conversations,renewal,onboarding,salesforce,communication,sales collaboration,customer success platforms,client retention,product adoption,saas experience,consultative mindset,product training,upsell,renewal conversations,kpi management,consultative approach,customer engagement,customer satisfaction,upselling,cross-functional collaboration
Salary : $50,000 - $65,000