What are the responsibilities and job description for the Customer Service Representative position at FF Inc?
Location: Syracuse, NY
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: tech-savvy,sales orientation,teamwork,customer service,computer skills,sales skills,active listening,adaptability,crm navigation,organizational skills,crm systems,time management,interpersonal skills,email,communication,product knowledge,customer engagement,technology navigation,relationship-building,problem-solving skills,ownership,calm demeanor,customer relationship management,communication skills,team collaboration,persuasive conversations,crm software,collaborative teamwork,tech-savviness,listening skills,basic computer skills,excellent communication skills,basic,problem solving,troubleshooting,computer proficiency,relationship building,organization,customer,customer interaction,customer service skills,email communication,crm proficiency,customer relationship management (crm),solution-oriented demeanor,persuasive conversation,collaboration,organizing operations,basic computer proficiency,technical troubleshooting,listening,problem-solving,persuasion,sales
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
- Competitive pay bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: tech-savvy,sales orientation,teamwork,customer service,computer skills,sales skills,active listening,adaptability,crm navigation,organizational skills,crm systems,time management,interpersonal skills,email,communication,product knowledge,customer engagement,technology navigation,relationship-building,problem-solving skills,ownership,calm demeanor,customer relationship management,communication skills,team collaboration,persuasive conversations,crm software,collaborative teamwork,tech-savviness,listening skills,basic computer skills,excellent communication skills,basic,problem solving,troubleshooting,computer proficiency,relationship building,organization,customer,customer interaction,customer service skills,email communication,crm proficiency,customer relationship management (crm),solution-oriented demeanor,persuasive conversation,collaboration,organizing operations,basic computer proficiency,technical troubleshooting,listening,problem-solving,persuasion,sales
Salary : $50,000 - $65,000