What are the responsibilities and job description for the Customer Service Representative position at FF Inc?
Customer Service RepresentativeLocation: Baton Rouge, LAEmployment Type: Full-TimeAbout the PositionWe are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.Key ResponsibilitiesGreet customers and provide accurate, friendly assistance in person or over the phoneAnswer questions about products, services, policies, and account informationHelp resolve customer concerns and escalate issues when neededProcess transactions, orders, payments, or account updates (based on company needs)Maintain a clean, organized workspace and uphold company service standardsDocument customer interactions in the CRM or system accuratelySupport team members with daily tasks, administrative duties, and customer follow-upContribute to meeting service goals, quality standards, and team performance metricsQualificationsStrong verbal communication and interpersonal skillsFriendly, patient, and professional demeanorAbility to handle customer concerns with problem-solving and empathyBasic computer and data-entry skillsStrong time-management and reliability — consistent attendance is essentialPrior customer service, retail, call center, or hospitality experience is preferred but not requiredAbility to work a full-time schedule (40 hours per week)What We OfferCompetitive pay bonus structure (if applicable)Comprehensive training to set you up for successOpportunities for advancement into senior rolesSupportive, team-oriented environmentWho Thrives in This RoleThis position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Salary : $15 - $21