Customer Service Representative (CSR)

Location: Winter Park, FL

Are you someone who excels at helping others, efficiently solving problems, and maintaining composure in high-pressure situations? If so, we would be interested in speaking with you.

About You

• You genuinely enjoy interacting with people
• You are able to explain concepts clearly, even in stressful situations
• You are self-driven and take complete ownership of your responsibilities
• You maintain a positive attitude at all times, including before having your first coffee
  
  

What You’ll Do

• Communicate with customers via phone, email, or chat, addressing their needs
• Assist customers in troubleshooting issues, tracking orders, and answering inquiries
• Log customer feedback and ensure organized and efficient operations
• Maintain a calm and friendly demeanor, even in challenging situations
  
  

You’ll Need

• Excellent communication skills (both verbal and written)
• Basic proficiency in computer skills including email, chat, and web-based tools
• A high school diploma or GED
• Customer service experience is advantageous but not mandatory; we provide training for the right candidates
  
  

Perks

• Competitive hourly pay plus performance bonuses
• Flexible work shifts with evening and weekend options
• A supportive team with real opportunities for career growth
• Casual dress code and a workplace environment free from drama
  
  

Skills: customer service skills,interpersonal skills,basic,problem-solving,ownership,excellent communication skills,basic computer skills,troubleshooting,organization,calm demeanor,communication skills,problem-solving skills,customer,computer skills,computer proficiency,organizing operations,time management,organizational skills,customer service