What are the responsibilities and job description for the Customer Service Representative (CSR) position at FF Inc?
Customer Service Representative
Location: Orlando, FL
Employment Type: Full-Time
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: problem solving,customer interaction,technical troubleshooting,relationship-building,organizing operations,collaboration,interpersonal skills,customer service,teamwork,computer skills,technology navigation,calm demeanor,organization,excellent communication skills,active listening,team collaboration,crm navigation,persuasive conversations,collaborative teamwork,troubleshooting,product knowledge,basic,tech-savviness,customer engagement,computer proficiency,persuasion,sales orientation,solution-oriented demeanor,crm software,communication skills,communication,problem-solving,ownership,listening skills,listening,email,basic computer proficiency,customer,organizational skills,relationship building,time management,adaptability,basic computer skills,customer relationship management,crm proficiency,email communication,tech-savvy,sales skills,customer relationship management (crm),problem-solving skills,sales,crm systems,customer service skills,persuasive conversation
Location: Orlando, FL
Employment Type: Full-Time
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
- Competitive pay bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: problem solving,customer interaction,technical troubleshooting,relationship-building,organizing operations,collaboration,interpersonal skills,customer service,teamwork,computer skills,technology navigation,calm demeanor,organization,excellent communication skills,active listening,team collaboration,crm navigation,persuasive conversations,collaborative teamwork,troubleshooting,product knowledge,basic,tech-savviness,customer engagement,computer proficiency,persuasion,sales orientation,solution-oriented demeanor,crm software,communication skills,communication,problem-solving,ownership,listening skills,listening,email,basic computer proficiency,customer,organizational skills,relationship building,time management,adaptability,basic computer skills,customer relationship management,crm proficiency,email communication,tech-savvy,sales skills,customer relationship management (crm),problem-solving skills,sales,crm systems,customer service skills,persuasive conversation
Salary : $50,000 - $65,000