What are the responsibilities and job description for the Customer Communications Associate position at FF Inc?
Location: Towson, MD
Employment Type: Full-Time
About The Role
We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.
As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.
What You’ll Do
Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.
Skills: customer,live,activations,engage,events,retail,live events,sales,communication
Employment Type: Full-Time
About The Role
We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.
As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.
What You’ll Do
- Respond to customer inquiries via phone, email, and in-person communication
- Provide clear, accurate information about products, services, schedules, and policies
- Assist with resolving customer concerns or escalating issues when appropriate
- Maintain a professional, helpful, and positive tone in all interactions
- Coordinate communication between customers and internal teams to ensure timely follow-ups
- Track and document customer interactions, requests, and feedback
- Support appointment scheduling, confirmations, and customer reminders
- Assist with creating simple customer-facing updates, notices, or FAQs
- Help maintain organized contact lists, communication logs, and records
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused demeanor
- Ability to stay calm and organized during busy periods
- Strong attention to detail and time management skills
- Basic computer and data-entry skills
- Experience in customer service, administrative support, communications, or retail is a plus — but not required
- Reliable, punctual, and comfortable working in a fast-paced environment
- Competitive compensation with bonus potential
- Paid training and clear communication procedures
- Opportunities to grow into communications, customer experience, or operations roles
- Supportive, collaborative team culture
Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.
Skills: customer,live,activations,engage,events,retail,live events,sales,communication
Salary : $50,000 - $60,000