What are the responsibilities and job description for the CSR Customer Service position at FF Inc.?
FF Inc. is looking for Customer Service Representatives to be the liaison between our company and its customer pool. Successful candidates must be able to effectively solve customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $16.00 - $27.00 per hour
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay