Service Manager / Account Manager (Electrical Contractor)

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems.

We leverage our capability and creativity in electrical solutions to deliver results that drive our purpose of having a positive impact on the lives of people. This starts with our employees and providing them with great pay and benefits, safe and energizing work environments, and opportunities to learn and grow. Our team is data-driven, innovative, collaborative, and committed to the success of those around them.

FZ is looking for an Service Manager / Account Manager for the Traverse City, Michigan office. This role is responsible for the overall direction, financial and risk management of large commercial and industrial electrical construction projects.

What We’re Looking for:

• A Technical Leader. Your expertise is a huge asset. It gives you credibility with your customers and allows you to find solutions to their hardest problems. You pass this expertise down to field teams, ensuring their development and project success. Above all, you lead the way with Safety.
• A Problem Solver. Your skills include prioritization, delegation, risk assessment, communicating and multi-tasking. When problems arise, things get off track, or an emergency presents itself, you roll up your sleeves to collaborate, direct, and get the job done.
• Process Oriented. You recognize that problems can be mitigated through proper use of processes, standards, and early risk assessment.
• A Scorekeeper. You understand the importance of measuring progress and results, financial and otherwise. You hold yourself accountable to meet your goals and maintain customer satisfaction. You connect strategies to outcome and results. The success created through solving customers’ toughest problems creates trust and garners more business.
• A Relationship Builder. Whether it is with a GC, subcontractor, vendor, or coworkers, you realize that relationships are important. You are visible and accessible on job sites. You can confidently influence others and resolve conflict. You treat others with respect, appreciate differences, collaborate on the big things and communicate to prevent and avert problems.

Key Qualifications:

• Bachelor’s in construction management OR equivalent experience in electrical construction management with a High School diploma/GED required.
• 10 years’ experience in electrical/electrical service or electrical construction.
• Experience in a customer-facing role.
• Ability to understand industry codes, corporate practices, processes, and standards and their impact on project performance and customer satisfaction is essential.
• Superior verbal and written communication and interpersonal skills (tact, diplomacy, influence) required.
• Strong knowledge of Bluebeam, Accubid, and MS Office Suite.
• Ability to travel regionally to project sites required.
• Demonstrated organizational and project management skills.

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.