Logistics Operations Manager

Department: Operations - Regional Management

Location: ORD1 - Chicago

Compensation: $97,000 - $111,000 / year

Description

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage.

From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.

Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Fetch is looking for an Operations Manager to lead a region in providing optimal services and team member experiences. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a process oriented operator with a passion for team building and engagement.

As a leader responsible for managing multiple facilities, you will lead a team of Warehouse Managers in driving key metrics towards fulfillment and last-mile deliveries. You will plan labor under the roof and over the road, ensure compliance in safety and people procedures, as well as solve big picture logistical challenges. Operations Managers are data-driven leaders focused on providing the optimal Fetch experience to clients and residents.


What you'll do:

• Strategize labor to fit the needs of multiple facilities.
• Build positive trends in key metrics for fulfillment and last-mile delivery.
• Meet or exceed key metrics in cost for labor.
• Drive best practices for operational procedures.
• Manage facility maintenance and supply inventory for each warehouse.
• Handle progressive discipline for team members.
• Ensure compliance with standard of work for warehouse managers and supervisors.
• Work with account management to tackle logistical challenges affecting clients.
• Collaborate with corporate operations, safety and human resources.
  
  
  

What you'll need:

• The will and drive to achieve, maintain and increase high standards.
• A bachelor’s degree from an accredited university.
• 3 years of experience in a management position.
• 1 years of experience in a position that involved employee engagement.
• Proficient with basic computer usage.
• Clear and concise with electronic and verbal communication.
• High-level of commitment towards prioritized decision making.
• Ability to thrive under pressure.
• Multi-tasking skills.
• Passionate about serving others.
• Comfortable in a fast-paced environment.
  
  
  

What we'll deliver on:

• Competitive pay rates
• Medical
• Dental
• Vision insurance
• 401(k)
• AD&D/STD/LTD
• Unlimited time off
  

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.