What are the responsibilities and job description for the Operations Specialist position at Fetch Freight?
Full-time position based in Birmingham, AL with a growing freight brokerage company; seeking a driven professional to manage customer shipments, coordinate appointments, maintain relationships, multi-task in a fast-paced environment, and solve transportation-related challenges.
Job Responsibilities:
- Negotiate rates, service and terms, schedule appointments, and coordinate deliveries
- Foster relationships through exceptional customer service and providing tailored solutions
- Broker freight while providing quality transportation solutions to customers and carriers
- Identify industry and market trends to maintain competitive rates
- Perform other related duties as assigned, working with team for improving processes
Skills Preferred:
- Impressive work ethic and ability to perform under pressure in a fast-paced environment
- Strong written and verbal communication skills
- Microsoft Suite proficiency, with strength in Excel
- Ability to process information quickly and make wise decisions
- Ability to maintain long-term relationships with customers and carriers
- Excellent telephone etiquette with solid customer service skills
- Effective multi-tasking, problem-solving, and conflict-resolution skills
Fetch Freight is a fast-paced, fast-growing logistics company that serves its customers with excellence. Our training and mentorship program for new hires enables both industry veterans and non-industry professionals to join our team and learn quickly to thrive in our collaborative, cutting-edge environment. Fetch Freight is headquartered in Birmingham, Alabama.