What are the responsibilities and job description for the Guest Service Representative (Full Time) position at Festival Foods?
Location : Name:
West Allis Position Type:
Full-Time Company Overview:
About Festival Foods:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, People Are At The Top Of Our List. You'll See It In Everything From Our Daily Interactions To How We Treat Our Guests €“ Even In Our Extensive Associate Benefits And Programs. Job Summary:
Join our Festival Foods team as a Full-Time Guest Service Representative
Job Title:
Guest Service Representative (GSR)
FLSA Status:
Hourly/Non-Exempt
Reports To:
Guest Services Manager
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.
What
Job Description:
You'll
Do:
As a Guest Service Representative, your responsibilities will include:Â
Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.Â
include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders
and
G
uest Service OPPS Manual
Guest Service activity, ensure team compliance with procedures, and
maintain
department cleanliness and functionality.
n to
direct guests, manage checkout lines, and provide
t
imely
overrides or
a
ssistance
to the Guest Service team.
compliance with labor laws for minor employees.
Proactively manage staff coverage by calling in
Additional
team members when needed to cover absences or increased business demand.
Ensure compliance with
minor
labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity
remains
at 100%.
Quickly notify Shift Managers when assistance is
Required
and when handling guest service responsibilities at the checkout lanes.
Open
Additional
checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
Utilize
the
GSR
Shift Report to effectively communicate and document
lateness
or absences.
Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
We're
Looking For:
To succeed as a
Guest Service Representative (GSR)
, You Should Have:
Proven ability to resolve guest concerns using effective
communication a
nd
professionalism.
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable
accommodation
may be made to enable individuals with disabilities to perform essential functions.
the ability to stand in place for
long periods
of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to
operate
equipment.
The
Guest Service Representative
is an hourly position that is full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!
Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates "free" ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.
11111 W Greenfield Ave City:
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.Address:
West Allis State:
WI Postal Code:
53214
West Allis Position Type:
Full-Time Company Overview:
About Festival Foods:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, People Are At The Top Of Our List. You'll See It In Everything From Our Daily Interactions To How We Treat Our Guests €“ Even In Our Extensive Associate Benefits And Programs. Job Summary:
Join our Festival Foods team as a Full-Time Guest Service Representative
Job Title:
Guest Service Representative (GSR)
FLSA Status:
Hourly/Non-Exempt
Reports To:
Guest Services Manager
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.
What
Job Description:
You'll
Do:
As a Guest Service Representative, your responsibilities will include:Â
Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.Â
- Lead by Example Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders
and
G
uest Service OPPS Manual
- Oversee Operations
Guest Service activity, ensure team compliance with procedures, and
maintain
department cleanliness and functionality.
- Support Step
n to
direct guests, manage checkout lines, and provide
t
imely
overrides or
a
ssistance
to the Guest Service team.
- Monitor & Adjust Efficiently manage staff schedules, adjust operations based on business needs, and
compliance with labor laws for minor employees.
Proactively manage staff coverage by calling in
Additional
team members when needed to cover absences or increased business demand.
Ensure compliance with
minor
labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
- Optimize
Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity
remains
at 100%.
Quickly notify Shift Managers when assistance is
Required
and when handling guest service responsibilities at the checkout lanes.
Open
Additional
checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
Utilize
the
GSR
Shift Report to effectively communicate and document
lateness
or absences.
Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
- Honor Commitments Regular,
attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Support the Team Other duties as assigned.
We're
Looking For:
To succeed as a
Guest Service Representative (GSR)
, You Should Have:
- Strong Leadership Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Proven ability to resolve guest concerns using effective
communication a
nd
professionalism.
- Organizational Talent Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
- Teamwork & Training A commitment to mentoring others and fostering a collaborative team environment.
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable
accommodation
may be made to enable individuals with disabilities to perform essential functions.
- The associate must
the ability to stand in place for
long periods
of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to
operate
equipment.
- Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
The
Guest Service Representative
is an hourly position that is full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!
Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates "free" ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.
11111 W Greenfield Ave City:
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.Address:
West Allis State:
WI Postal Code:
53214
