What are the responsibilities and job description for the Food Court Manager position at Festival Foods?
Appleton - Northland
Full-Time
ABOUT FESTIVAL FOODS
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Join Festival Foods as Food Court Manager!
Job Title Food Court Manager
Reports to Store Director
At Festival Foods, our food court is more than just a place to grab a bite—it's a destination that brings people together over freshly brewed coffee, delicious pizza, flavorful Asian cuisine, and crave-worthy popcorn. It's a place that delivers outstanding quality meals to answer the question of "what's for dinner"?
As our Food Court Manager, you'll lead a team of guest-focused associates, ensuring every customer enjoys an outstanding experience while keeping operations running smoothly. From ensuring top-notch guest service, to managing labor and expenses, your leadership will continue to make our food court a standout part of the store shopping experience!
What You'll Do
As a Food Court Manager at Festival Foods, you will
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To excel in this role, you'll bring
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Join Festival Foods as our Food Court Manager and bring your leadership skills and passion for great food to a role where you can make a real impact every day!
WHY YOU'LL LOVE IT HERE
1200 W Northland Ave
Appleton
WI
54914
Full-Time
ABOUT FESTIVAL FOODS
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Join Festival Foods as Food Court Manager!
Job Title Food Court Manager
Reports to Store Director
At Festival Foods, our food court is more than just a place to grab a bite—it's a destination that brings people together over freshly brewed coffee, delicious pizza, flavorful Asian cuisine, and crave-worthy popcorn. It's a place that delivers outstanding quality meals to answer the question of "what's for dinner"?
As our Food Court Manager, you'll lead a team of guest-focused associates, ensuring every customer enjoys an outstanding experience while keeping operations running smoothly. From ensuring top-notch guest service, to managing labor and expenses, your leadership will continue to make our food court a standout part of the store shopping experience!
What You'll Do
As a Food Court Manager at Festival Foods, you will
- Deliver Helpful Service Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
- Lead & Inspire Supervise and develop food court associates, fostering a positive and team-oriented environment.
- Drive Success Oversee all aspects of food court operations, including labor management, expense control, inventory, and guest satisfaction.
- Create Schedules & Guide Performance Set associates up for success by managing schedules, providing training, and offering constructive feedback.
- Maintain High Standards Ensure the food court is clean, well-stocked, and operating at peak efficiency with fresh, high-quality offerings.
- Support the Team Be a hands-on leader, assisting with daily tasks while ensuring every guest leaves satisfied.
- Keep Things Running Smoothly Manage vendor orders, oversee pricing and signage accuracy, and monitor back stock to maintain appropriate inventory levels.
- Enforce Policies & Ensure Safety Uphold company policies, conduct corrective actions when needed, and promote a safe working environment.
- Honor Commitments Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Support the Team Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To excel in this role, you'll bring
- High school diploma or equivalent
- Prior leadership experience in food service, restaurant, fast food, or food court setting preferred.
- A passion for food and guest service, with the ability to motivate and develop a team.
- Strong communication skills and a knack for problem-solving.
- Knowledge of retail food operations, safety standards, and inventory management.
- Experience as a server, cook, line cook, or chef is a plus!
- Willing to learn technology systems and build familiarity with scheduling tools, ordering systems, and other business applications.
- ServeSafe Certification (or ability to obtain it).
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Stand in place for a long period of time, bend, stoop, and kneel regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- May be exposed to extreme temperatures
- Full-time role with flexible scheduling, including days, nights, weekends, and holidays based on business needs.
Join Festival Foods as our Food Court Manager and bring your leadership skills and passion for great food to a role where you can make a real impact every day!
WHY YOU'LL LOVE IT HERE
- Associate Discount Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
- Weekly Pay & Premium Pay Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
- Two-Week Advanced Scheduling Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
- Vision & Dental Insurance Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
- Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
- Save for Your Future Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
1200 W Northland Ave
Appleton
WI
54914