Practice Director

At the Fertility Specialists Network (FSN) the quality of patient care is at the center of everything we do. Our administrative systems and processes are designed to streamline transactional steps in the care process, allowing physicians and patients to focus on what matters most.

FSN is seeking a Practice Director for IVFMD of Texas, headquartered in Irving, with additional locations in Dallas and Arlington. This growing practice includes four physicians. This is an in-person role requiring travel to all locations. Reporting directly to the President of FSN, the Practice Director oversees all clinical and patient-experience operations, with a mandate to deliver exceptional patient care, drive operational efficiency, and foster a culture of excellence modeled on world-class clinical and hospitality standards.

Responsibilities:

• Executive Reporting & Practice Visibility – Act as the primary liaison to FSN executive leadership; monitor key performance indicators such as patient volume and revenue trends, and deliver timely, data-driven updates to inform strategic decision-making.
• Patient-Centered Operations – Own end-to-end clinic and administrative workflows to ensure every touchpoint delivers FSN’s standard of excellence in care and service.
• Patient Experience Leadership – Oversee front desk, benefits verification, and financial counseling teams; implement best-in-class hospitality practices (e.g., Ritz-Carlton, DiJulius); drive high-touch patient engagement and satisfaction. Also support the standardization and delivery of patient education materials and counseling for fertility treatment pathways.
• Staff Leadership & Development – Develop a strong local leadership team; manage a multidisciplinary team across three locations; recruit, train, and coach; ensure consistent service delivery and employee engagement.
• Operational Management – Develop staffing models, optimize patient throughput, and implement SOPs; lead continuous improvement across all clinic functions.
• Compliance Oversight – Ensure adherence to HIPAA and state regulations as well as ASRM guidelines; maintain rigorous standards for documentation, audits, and operational risk.
• Care-specific Vendor Management – Oversee relationships with specialty pharmacies, diagnostic labs, and donor/surrogacy programs to ensure seamless communication and care continuity.
• Performance Monitoring – Track KPIs including patient satisfaction, operational efficiency, and SOP compliance; collaborate with the corporate Revenue Cycle Management team; present findings and recommendations to executive leadership.
• Financial Stewardship – Collaborate with centralized finance team to support budgeting and practice-level financial goals.
• EMR and CRM Optimization – Ensure optimal use of the EMR and CRM across teams; maintain data integrity and lead user training.
• Provider Collaboration – Partner with physicians, nurses, and the Lab Director to align daily operations with clinical goals.
• Strategic Growth Support – Contribute to expansion planning, new service development, and enterprise initiatives led by FSN leadership.

The ideal candidate will possess:

• Exceptional written and verbal communication skills, with demonstrated coaching and conflict-resolution ability.
• Demonstrated sensitivity and professionalism in supporting patients through emotionally nuanced reproductive healthcare journeys.
• Proven track record of building high-functioning teams and leading complex day-to-day clinic operations.
• History of increasing responsibility in physician-practice management and at least five years of management with direct oversight of 30 clinical and administrative staff in a multi-provider setting.
• Strong understanding of outpatient clinic workflows, compliance frameworks, and service delivery optimization.
• Strong analytical skills; experience using KPIs and dashboards to drive performance.
• MBA or MHA preferred.
• Training or certification from the Ritz-Carlton Leadership Center, The DiJulius Group, or similar customer-experience programs preferred.
• Experience in high-acuity, high-touch specialties such as fertility, OB/GYN, or concierge medicine preferred.

Please note this job description is not intended to provide a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: In-person, Full-time Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Fertility Specialists Network is an equal opportunity employer. We are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.