What are the responsibilities and job description for the Operations Training Specialist position at Ferry International?
Who We Are
Coaching Services International (CSI) exists to raise the standard of professional coaching and leadership performance. We develop world-class coaches and equip leaders with the skills to unlock growth, strengthen accountability, and produce measurable results.
As the exclusive training and development organization for Ferry International, CSI has built a reputation for excellence, rigor, and real-world impact. We build professionals who know how to drive clarity, challenge thinking, and move people to action.
Want to know more about what we do and the world we operate in? 👉 www.yourcoach.com/about-us
What You Will Do
As our Training Operations Specialist, you'll be the operational engine behind our multi-phased training programs — keeping everything running on time, on brand, and at a high standard. Day to day, you will:
- Coordinate and execute online and instructor-led training programs across multiple cohorts and phases
- Own our LMS (Absorb) — managing enrollments, completions, reporting, evaluations, and video workflows
- Track participant progress, certifications, and milestones with accuracy and consistency
- Manage training calendars, cohort schedules, and cross-functional communications
- Partner with presenters and stakeholders to ensure session readiness and materials accuracy
- Create and maintain learner-facing materials — including PowerPoint decks, Canva assets, scorecards, digital badges, and program documentation
- Develop and maintain SOPs to create clarity and repeatability across cohorts
- Pull, analyze, and summarize LMS and program data to support operational decision-making
- Explore and implement AI and automation tools to improve workflows, grading, feedback, and content creation
What You Will Bring to the Table
- 2–4 years of experience in training administration, operations, program coordination, or a similar role
- Hands-on experience with a Learning Management System (LMS); Absorb experience is a plus
- Strong proficiency in Microsoft Office, Google Workspace, and Canva
- Experience with project management tools; Asana experience preferred
- Comfort using AI tools (ChatGPT, Copilot, Gemini, or similar) to drive efficiency and productivity
- The ability to manage multiple programs, stakeholders, and timelines simultaneously
- A bachelor's degree or equivalent professional experience in training, business operations, education, or a related field
Who You Are
You're not just organized — you're the person who creates the system everyone else relies on. You:
- Anticipate needs before they become problems
- Communicate clearly and confidently across teams and levels
- Take ownership of the learner experience from start to finish
- Stay calm and focused when priorities shift
- Are genuinely curious about AI, operations, and what's next in the learning space
- Care deeply about quality, consistency, and continuous improvement
Life at CSI
We work hard and we celebrate what we build. Our Dallas team operates on a hybrid schedule — in the office Monday through Thursday, remote on Fridays — in a business-casual, high-energy environment where collaboration and performance are equally valued. You can expect regular team lunches, employee appreciation events, and a culture that genuinely invests in its people.
Ready to bring your operational expertise to a team that's raising the bar in coaching and leadership development?