CAPS Customer Service Rep (Student Position)

CAPS Customer Service Representative (Student Position)

Big Rapids, MI

CAPS

$13.73-$13.99

This position supports the front Career and Professional Success office. You will be answering phone, emails and checking-in people as they come in. This position also focuses on one project that includes supporting Career Technology.

Compassion and interest in working with students, faculty, staff, and employers.

Some understanding of Ferris structures and resources

Excellent customer service skills

Some technology proficiency with Microsoft products and Canva

Must have a 2.5 GPA

As an individual who is responsible for driving on behalf of the university, a driving record check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background and driving record check.

Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.

Clean office areas and photobooth

Respond to CAPS department emails

Approve volunteer service hours

Post-volunteer service opportunities

Approve Handshake employers, jobs, and events

Participate in regular staff meetings

Advertise CAPS events

Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases

Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.

- Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling. Event setup may involve transporting University property in a personal vehicle

1

Resume, Class Schedule

October 15, 2026

Ferris State University, an Equal Opportunity employer, is committed to cultivating an environment of belonging that values, respects, supports, and celebrates individual similarities and differences within its community, allowing students, faculty, and staff to thrive authentically. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.