What are the responsibilities and job description for the Customer Service Coordinator position at Ferretti Search?
Customer Service Coordinator
Location: Champaign, Illinois
Schedule: Hybrid
Compensation: $50,000-53,000/yr.
We are seeking a reliable and customer-focused Customer Service Coordinator to join our clients team. This role will serve as a key point of contact for customers while supporting internal sales teams to ensure orders, requests, and day-to-day customer needs are handled efficiently and accurately.
Key Responsibilities
- Serve as a primary point of contact for customers, providing timely and professional support.
- Respond to customer inquiries regarding orders, products, pricing, shipping, and general account needs.
- Process and maintain customer orders, quotes, purchase orders, and related documentation.
- Coordinate with internal departments to resolve customer questions and ensure requests are handled efficiently.
- Maintain accurate customer and order information within internal systems.
- Track orders and follow up on outstanding items to ensure timely resolution.
- Assist with resolving discrepancies, issues, and customer concerns.
- Provide clear communication and updates to customers throughout the order process.
- Maintain organized records and documentation related to customer activity.
- Support the team with additional administrative and customer service responsibilities as needed.
Qualifications
- 2 years of customer service, customer support, order processing, administrative, or related experience.
- Experience working with SAP, JD Edwards, or a similar ERP system preferred.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and follow-up skills.
- Comfortable working with Microsoft Office and other computer-based systems.
- Ability to work effectively both independently and as part of a team.
- Professional, dependable, and customer-focused approach.
- High school diploma or equivalent required; additional education is a plus.
Salary : $50,000 - $53,000