What are the responsibilities and job description for the Customer Service Representative position at Ferraro Foods?
The Customer Service Representative shall serve customers with best services by attending customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative's main aim is to provide outstanding customer service.
The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator.
Essential Job Functions:
- Process a high volume of orders with extreme accuracy.
- Provide direct support to the Sales Representatives.
- Able to manage a multi-line phone system.
- Receive phone orders from customers and enter accurate information into the business system.
- Answer the transferred calls and satisfy the customer's queries with his or her best knowledge & experience.
- Assist the Sales representatives as required in researching account issues in a timely and efficient manner.
- Provide proper product and service information and in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) and provide the customer with accurate information.
- Accurate and timely follow up with existing and potential customers
- Maintain accurate record keeping.
Supplemental Job Functions
Minimum Knowledge, Skills and Abilities:
- Excellent communication skills in terms of speaking and writing.
- Good interpersonal skills.
- Good organizational and time management skills.
- Must be able to research billing issues and recognize the documentary process.
- Must have calculative skills and minimum required typing speed.
- Data entry experience is required.
Preferred Knowledge, Skills and Abilities:
- High School Diploma and/or five years of job related experience.
- Good verbal and written communication skills
- Computer experience, preferably with all Microsoft applications is required.
- Ability to adapt to changing priorities in a fast paced environment
Salary to commensurate with experience.
Ferraro Foods is an equal opportunity employer.
Salary : $40,000 - $80,000