What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Ferraro Foods?
The Customer Service Representative shall serve customers with the best services by attending to customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative 's main aim is to provide outstanding customer service.
Essential Job Functions :
- Process a high volume of orders with extreme accuracy.
- Provide direct support to the Sales Representatives.
- Able to manage a multi-line phone system.
- Receive phone orders from customers and enter accurate information into the business system.
- Answer the transferred calls and satisfy the customer's queries with his or her best knowledge & experience.
- Assist the Sales representatives as required in researching account issues in a timely and efficient manner.
- Provide proper product and service information and in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) and provide the customer with accurate information.
- Accurate and timely follow-up with existing and potential customers
- Maintain accurate record keeping.
Minimum Knowledge, Skills, and Abilities :
Preferred Knowledge, Skills, and Abilities :
Ferraro Foods is an equal-opportunity employer.
Mon-Fri | 8 : 30 AM - 5 : 30 PM
