Client Advisor -New York Flagship

At Ferragamo, we're more than just building a Brand We are re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here)

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The part you will pl

ay
We are currently looking for a Client Advisor for our NY Flagship Locat

ion
The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performa

nce.
The Responsibili

ties Inclusive Leade

• rshipDemonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales res

ults.Collabor

• ationActively promotes a positive work environment through teamwork and collabora
• tion.Assist operations team by maintaining stock of designated area on selling floor and in stock

room Customer Centr

• icityTransform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energ
• ized.Cultivate a long-term authentic bond with clients by making them feel the experience is truly about
• them.Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowl
• edge.Promote cross selling to increase UPT sales met
• rics.Capture customer data in the company’s CRM database to connect with clients to maintain and develop relations

hips.Ag

• ilityThinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the cl
• ient.Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with s
• hoes.Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance stand
• ards.Takes an aggregate approach to identify and recommend merchandise across all cha

nnels
What you'll

bring Qualific

• ationsCaring, authentic trusted client advisor: an intuitive sales associate with a passion for
• style.Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury cl
• ients.A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every dec
• ision.Being a master of storytelling and the art of asking engaging ques
• tions.Courageous with ideas and innovative in your approach, always ready to grow and
• learn.Computer knowledge to track inve
• ntory.Proficient English language skills; knowledge of second language pref
• erred.Previous retail sales experience preferred, luxury retail experience a
• plus.Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper eti
• quetteAbility to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct superv

ision.Physical requir

• ementsThis position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of
• time.May occasionally involve stooping, sitting, kneeling, crouching, and climbing step s
• tools.Involves lifting of at least 2

0 lbs.Sch

• edule Regular and reliable attendance, normally 5-days
• a weekFull time schedule (37.5 hours); Part-time schedule (20-29 hours pe
• r weekRequired to work a variety of hours, which may include mornings, evenings, and weekends, based on store

needs.
OUR DEI COMMITMENT

TO YOUAt Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orien

tation.
Equal Employment Opportunity S

tatementFerragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applica

ble law.Disability Accom

modationFerragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized eq