Director of Operations - MO

The Director of Operations will oversee operations for the production facility and secondary locations, setting budgets, enforcing policies/procedures, executing strategic initiatives to improve processes, and maintaining a safe and compliant workplace environment. This person is responsible for ensuring the facility meets brand, production, and budgetary standards, and will be a key stakeholder for cross-departmental work.

Key Responsibilities:

Site Management

• Oversee MO Manufacturing, Quality Control, and Ops Support (Distribution & Fulfillment) to meet leadership goals: efficient production, quality product, stock maintenance, on-time delivery, and employee morale.
• Set and track performance metrics to evaluate operational efficiency; identify improvement opportunities.
• Implement, evaluate, and enforce policies and procedures; ensure facility compliance with SOPs and regulatory standards.
• Communicate directives, policies, and goals; ensure accountability and adherence to operational standards.
• Provide feedback and coaching, conduct annual performance reviews, and apply corrective actions when needed, collaborate with HR to uphold a positive work culture and improve employment practices.
• Maintain a safe, clean, and injury-free work environment, ensuring compliance with safety and legal regulations.

Procurement

• Coordinates with supply chain and quality departments to ensure proper on-time procurement of cannabis input materials needed for production
• Coordinates with finance to ensure proper quantities and timing of input materials needed for production
• Establishes relationships, negotiates, and sources cannabis input materials from MO cultivators and processors

Strategic Management

• Works with VP of Operations & COO to manage and develop team architecture and headcount planning
• Works with VP of Operations & COO to produce reports for senior leadership including inventory, production, payroll, and compliance-related subjects

Municipal & Regulatory Management

• Maintains primary contact responsibilities with state regulators and co-manufacturing partners, including phone, e-mail, etc.
• Stays up to date with changes to regulatory requirements by regularly reading MO.gov bulletins and outreach
• Coordinates with VP of Operations & COO to maintain adherence to state regulations

Skills, Knowledge and Expertise

• 3 years of senior management-level cannabis operations experience
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial skills including a proven track record of effectively managing a successful cannabis operations team
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, sales, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with G-Suite, MS Office and various business software (e.g. ERP, CRM)
• Experience with METRC and/or other Seed-to-Sale Traceability System
• Experience with Acumatica a plus