IT Generalist

Brief Description

IT Generalist

Fernbrook Family Center

Fernbrook Family Center is seeking an IT Generalist to provide technology support across our agency. This position plays an important role in keeping our staff connected and our technology running smoothly by providing end-user support, troubleshooting technical issues, managing devices and systems, and supporting technology needs across multiple Fernbrook locations.

The ideal candidate is organized, solutions-focused, comfortable working independently, and able to communicate technical information effectively with employees at varying levels of technical experience.

Key Responsibilities

• Provide day-to-day technical support and troubleshooting for employees across Fernbrook locations.
• Troubleshoot computers, email, login/access, software, and other technology-related issues.
• Manage and maintain employee endpoints, including Windows updates, driver updates, and firmware updates.
• Set up, track, allocate, and maintain agency technology and devices.
• Train new employees on the use of computers, servers, email, phones, and other agency technology.
• Provide ongoing training and support to staff on effective use of Microsoft applications and technology.
• Manage and support the agency phone system.
• Manage user permissions within the electronic medical record (EMR) and server systems.
• Troubleshoot and provide support related to the agency's EMR.
• Maintain relationships with technology partners, vendors, and suppliers.
• Travel to Fernbrook offices as needed to troubleshoot technology issues and provide in-person support.
• Manage website updates.
• Assist with technology-related operational projects and agency initiatives.
• Perform other duties as assigned.
  
  

Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Technology, or a related field OR at least three years of related work experience.
• Knowledge or experience with computer systems, networking, and technology troubleshooting.
• Strong knowledge of Microsoft Office applications.
• Experience working in a fast-paced environment.
• Understanding of general business processes and how technology supports organizational operations.
• Strong organizational, written, and verbal communication skills.
• Must successfully complete required criminal background checks in accordance with Fernbrook Family Center and Department of Human Services requirements.
• Reliable transportation, a valid driver’s license, automobile insurance, and an acceptable driving record are required due to travel between Fernbrook locations.
  
  

Skills & Abilities

• Strong problem-solving and troubleshooting skills.
• Ability to independently manage time, priorities, schedules, and deadlines.
• Ability to communicate effectively with employees, vendors, and external partners.
• Ability to explain technology and technical issues in an approachable and understandable way.
• Ability to work independently across multiple locations while also collaborating effectively as part of a team.
• Strong ethical decision-making and ability to maintain appropriate professional boundaries and confidentiality.
• Willingness to seek support when needed and remain open to feedback and direction.
• Commitment to continued learning and staying current with technology.
• Proficiency with computers and common software applications, with the ability and willingness to learn new systems.
  
  

Schedule & Travel

• Work hours are generally flexible and occur between 7:00 a.m. and 7:00 p.m.
• Regular travel between Fernbrook Family Center locations and other locations may be required.
• Salaried employees generally work 40–43 hours per week.
• Hourly employees may work up to 40 hours per week; overtime must be approved in advance by a supervisor.
  
  

Physical Requirements

• Ability to sit, listen, observe, and use a computer for extended periods.
• Ability to occasionally lift up to 15 pounds.
  
  

Preferred Qualifications

• Experience or knowledge of community mental health services.
• Bilingual candidates are encouraged to apply.
  
  

Reasonable Accommodations

Fernbrook Family Center is committed to fostering an inclusive and supportive work environment. We value employees with lived experience relevant to the populations we serve. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer

Fernbrook Family Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, ancestry, gender, gender identity, disability, pregnancy, age, military status, veteran status, genetic information, or any other classification protected by federal, state, or local law.

This job posting is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the position. Duties and responsibilities may change based on agency needs.