What are the responsibilities and job description for the Front Office Agent (PT) position at Fernbank Museum of Natural History?
Job Title: Front Office Agent
Department: Guest Services Front Office
Reports to: Senior Manager of Guest Operations
Job Summary
The Front Office Agent will generally be the first Fernbank Museum employee that guest encounter. It is therefore imperative that all employees in the Front Office be polite, courteous, and professional at all times. Agents must always display a genuine concern for the needs of all visitors and must be willing to exhaust all efforts to ensure that each museum guest has a joyful and memorable visit. Agents must also possess the necessary skills for completing transactions accurately including counting monies received, as each agent is responsible for balancing sales and revenue for their drawer at the end of each day.
Functions
Department: Guest Services Front Office
Reports to: Senior Manager of Guest Operations
Job Summary
The Front Office Agent will generally be the first Fernbank Museum employee that guest encounter. It is therefore imperative that all employees in the Front Office be polite, courteous, and professional at all times. Agents must always display a genuine concern for the needs of all visitors and must be willing to exhaust all efforts to ensure that each museum guest has a joyful and memorable visit. Agents must also possess the necessary skills for completing transactions accurately including counting monies received, as each agent is responsible for balancing sales and revenue for their drawer at the end of each day.
Functions
- Selling general admission tickets, annual museum memberships and any other special events or programs that the museum offers, in person and over the phone
- Providing excellent service to each guest
- Answering questions and directing visitors as needed
- Maintaining a working knowledge of all museum programming
- Maintain the appearance of the Front Lobby
- Additional duties as instructed by the Front Office Supervisor and Senior Manager
- 1 year of face-to-face customer service experience
- Flexibility in availability and weekly scheduling
- Ability to work evenings, weekends, and holidays
- 1 year experience in cash handling and processing credit card transactions
- Able to pass a Cash Handling Aptitude Assessment
- Ability to work in a fast-paced environment
- Simple typing or keyboard experience
- Basic computer and internet knowledge
- Familiarity with Outlook 365
- Good oral and written communication
- Detail-oriented and organized
- Ability to interact professionally and courteous with all museum guests and staff
- Must have a positive attitude and the ability to problem solve