General Manager

Banquet managers oversee the hosting of banquets to provide customers with an excellent banquet experience.

Job Duties include;

• Coordinate details of a contract with the banquet sales director and the head chef
• Determine the number of waiters and servers required for an event
• Consult with the head chef to discuss the timing of the meal courses being served
• Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables
• Prepare work schedules and complete documentation on time
• Answer customer questions and accommodate special requests when necessary
• Excellent interpersonal and communications skills
• Assures the correct appearance, cleanliness and proper set-up of the dining rooms used for each event.
• Develops detailed side work, timeline and assignments for staff for each event
• Holds pre-function meetings with Front of House staff to ensure smooth, efficient service Makes suggestions and develops improvements in banquet service procedures
• Handles Member and Guest complaints
• Ensures staff training programs are implemented and measured regularly
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper locations after each event
• Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
• Knowledge of food and beverage operations and preparation is required
• 3-5 years of experience in banquet management, or similar
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends and holidays

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Education:

• Associate (Preferred)

Experience:

• Supervisor/Manager: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $55,000