What are the responsibilities and job description for the Showroom Assistant at NY Design Center (Part-Time Hourly) position at Fermob USA?
Showroom Sales Assistant (Part-Time Hourly)
About Fermob:
Fermob USA is the North American branch of Fermob, the renowned French outdoor living brand. Serving the United States and Canada for over 20 years, we have brought Fermob furniture to American homes, workplaces, hotels, restaurants, and public spaces, with the aim of sharing the French “joie de vivre” and our love of French design. We bring people together – outdoors and indoors – and when people are connected, good things happen.
For this role, we are looking for a relationship-driven, outgoing, and detailed individual who is passionate about the market for outdoor and indoor furniture and enjoys working cooperatively with diverse clients and multiple internal teams.
Position Summary:
In this role the Showroom Assistant is responsible for supporting sales to consumers and residential designers via in-showroom consultations, email, and phone. The ideal candidate will be able to build lasting relationships and provide excellent customer service while working independently. This position is part of the Fermob USA Customer Service team and reports to the Corporate Services Manager.
Experience, Skills & Knowledge:
Fermob USA Showroom
200 Lexington Ave, Ste 414
New York, NY 10016
About Fermob:
Fermob USA is the North American branch of Fermob, the renowned French outdoor living brand. Serving the United States and Canada for over 20 years, we have brought Fermob furniture to American homes, workplaces, hotels, restaurants, and public spaces, with the aim of sharing the French “joie de vivre” and our love of French design. We bring people together – outdoors and indoors – and when people are connected, good things happen.
For this role, we are looking for a relationship-driven, outgoing, and detailed individual who is passionate about the market for outdoor and indoor furniture and enjoys working cooperatively with diverse clients and multiple internal teams.
Position Summary:
In this role the Showroom Assistant is responsible for supporting sales to consumers and residential designers via in-showroom consultations, email, and phone. The ideal candidate will be able to build lasting relationships and provide excellent customer service while working independently. This position is part of the Fermob USA Customer Service team and reports to the Corporate Services Manager.
Experience, Skills & Knowledge:
- 3 years showroom or outside sales experience in B2B or B2C environment
- Outstanding communication skills
- Highly flexible work attitude
- Ability to handle, manage, and prioritize competing demands
- Creative problem-solving ability
- Strong work ethic and customer centric sales approach
- Attention to details
- CRM and ERP knowledge – Sage, Salesforce preferred
- Proficiency with Microsoft Office and Google Suite applications
- Strong focus on TEAMWORK
- Experience working in a US subsidiary with European headquarters a plus
- Become an expert in product, brand, and the appropriate use of products
- Guide customers through the quote, sales order, and delivery / installation process
- Process consumer and designer orders in the company ERP system
- Report on lead generation as well as showroom sales activities
- Arrange or assist with showroom set-up, showroom redesign, sample loan program, and mailing of marketing materials, etc.
- Maintain appearance and cleanliness of showroom to Fermob’s standards
- Work with marketing team on coordination of showroom, trade, and design events
- Attend appropriate trade shows and industry events as needed
- Maintain and support existing consumer and designer client network
- Support the Fermob USA team with related tasks as needed
- Other duties as assigned
- Competitive hourly rate
- 401K with company match
- Company paid / subsidized insurance package
- Open Monday - Friday 9:30 AM - 5:30 PM
- Target is up to 25 work hours per week
- Actual work hours to be coordinated and determined weekly
Fermob USA Showroom
200 Lexington Ave, Ste 414
New York, NY 10016