What are the responsibilities and job description for the Ferman of Countryside Parts Manager Opportunity position at Ferman of Countryside, LLC?
Key Responsibilities
Operational Leadership
- Direct daily operations of the Parts Department, ensuring accuracy, speed, and profitability.
- Partner closely with Service and Collision managers to support repair order flow and technician productivity.
- Oversee retail, wholesale, and internal parts sales to ensure growth and consistency across all channels.
- Maintain proper stock levels based on sales trends, seasonality, and manufacturer programs.
- Ensure all parts are sourced, priced, and documented according to Ferman and Ford Motor Company policies.
Team Development
- Recruit, train, and coach a professional parts staff focused on accuracy and guest service.
- Conduct regular team meetings to communicate goals, review performance, and share best practices.
- Promote a positive work environment that reflects Ferman’s culture of teamwork and respect.
Financial Management
- Develop monthly forecasts for sales, gross profit, and expenses.
- Manage core returns, warranty parts, and obsolescence to minimize losses.
- Monitor DMS reports (Dealertrack / Reynolds) to identify opportunities for improvement and cost control.
Vendor and Guest Relations
- Build strong relationships with Ford Motor Company, vendors, and wholesale customers.
- Ensure timely fulfillment of service department and body shop parts requests.
- Maintain exceptional guest satisfaction through communication, follow-up, and accuracy.
Qualifications and Requirements
- Minimum 5 years of dealership parts experience, including 3 years in a management or assistant manager role.
- Proven understanding of Ford parts cataloging systems, Dealertrack DMS, and electronic ordering platforms.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage and motivate a team in a fast-paced environment.
- Strong knowledge of inventory control, forecasting, and financial analysis.
- Commitment to upholding Ferman’s standards of integrity, service, and guest satisfaction.
What Success Looks Like
- Inventory accuracy above 95%.
- On-time service order fulfillment rate above 98%.
- Growth in wholesale sales month over month.
- Positive internal feedback from Service, Collision, and Retail teams.
- Department achieving or exceeding monthly gross profit and expense targets.
Equal Opportunity Employer
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