What are the responsibilities and job description for the Gulfcoast Harley Davidson- Motorcycle Service Advisor position at Ferman Automotive Group?
The sky’s the limit when you work for one of the largest Harley-Davidson groups in Florida and one of the most forward- thinking and progressive automotive groups in the industry.
The ideal candidate is friendly and presents a positive attitude, is energetic, self-motivated, can multi-task effectively in a fast-paced environment, detail oriented and possesses excellent communication and organization skills.
You are someone who seeks to build strong relationships and deliver incomparable Guest service. Honesty, integrity, perseverance, job commitment, and the will to succeed in a highly competitive industry are the qualities our candidates possess.
Responsibilities Include
- Enhance the value of the new and pre-owned vehicle sales process through personalized Service Maintenance and Parts and Accessory consulting.
- Greet Guest immediately, in a courteous and friendly manner.
- Contact Guest using emails, text and phone to encourage additional sales and ensure Guest satisfaction.
- Present the features and benefits of all service, parts and accessories that may meet Guest needs.
- Coordinate ordering, delivery and installation of desired parts and accessories between parts, service and sales departments to meet the Guest’s expectations.
- Effectively communicate Guest needs through verbal and written quotes.
- Daily follow up with Guest throughout the duration of their service visit.
- Perform “Active Delivery” walk around Guest motorcycle explaining services performed providing recommendations for future service and ensuring 100% Guest satisfaction before taking payment.
Qualifications & Skill Requirements
- Company-paid training for new candidates.
- Possess the ability to use a computer.
- Meet requirements for manufacturer certifications in the areas of product knowledge and technology.
- Prior parts sales experience a plus but not required.
- We will train the right candidate.
- Excellent verbal & non-verbal skills, listening skills and ability to problem-solve.
- Present a professional and well-groomed appearance.
- Requires the ability to balance and move an 800 lb. motorcycle.
- Service Advisors spend much of the day on their feet demonstrating products.
- High school diploma or GED equivalent required.
- Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
- Must be able to pass a pre-employment background screening and drug test.
About H-D Florida
Established in 1996, H-D Florida soon became Tampa's leading motorcycle dealer. Today, we're one of the largest Harley-Davidson groups in Florida with locations throughout Hillsborough, Pasco and Bay counties. All dealership locations are situated in top school districts. Tampa Bay’s cost of living is 5.6% BELOW the national average. Bay Counties cost of living is 3.9% BELOW the national average.
A family owned & operated business we embrace a simple philosophy. We want to provide every Guest with a premium Harley-Davidson experience. 100% of the time to 100% of our guests. We want to provide an exceptional experience to bring them back.
When you become part of the H-D Florida Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class motorcycle organization reflecting stability and the opportunity to work alongside some of the best in our business.
Our Benefits & Perks
H-D Florida is a leader in the motorcycle industry with benefits and perks like:
- Competitive salary commensurate with experience.
- Excellent growth and opportunities for advancement.
- Modern, state-of-the-art service facilities.
- Paid training and education to achieve, and maintain, any job certifications required.
- 401K with company participation.
- Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account).PTO (paid time off).
- Employee pricing for new & used motorcycles service parts and merchandise.