Branch Operations Manager - Industrial

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Role Overview

Ferguson is seeking a hands-on Branch Manager to support Action Automation and the ACE MOV program. This role will provide operational leadership for the location, with responsibility for day-to-day branch execution, shipping and receiving coordination, production tracking, inventory support, safety/ISO/audit readiness, billing support, and overall operational follow-through.

This position is intended to create clear ownership of the branch operations function so the sales, product, and shop teams can remain focused on customers, quoting, order execution, technical support, inventory strategy, and continued program growth.

Position Details

• Supports Action Automation and the national ACE MOV program
• Hands-on operational leadership role with broad responsibility across branch administration, production support, safety, inventory, shipping, and facility needs
• Initial focus will be managing the work and daily operational execution, with potential to evolve as the team and program continue to grow

Primary Responsibilities

• Coordinate day-to-day branch operations and ensure operational tasks are completed accurately and on time
• Support shipping and receiving activity, including shipment coordination, receiving follow-up, freight claims, and warehouse issue resolution
• Manage or support production tracking, including production log updates, order status, serial numbers, order numbers, required pictures, and supporting documentation
• Support inventory-related activity, including inventory in transit, inventory prep, cycle count reconciliation, excess/old PO follow-up, open PO reporting, inventory adjustments, and related reporting
• Assist with billing and administrative follow-up, including invoice preview, repair billing, credits, rebills, service call PO tracking, defective debits, and customer credit/RFC support
• Serve as a key point of contact for ISO, FM, ISN, safety, audit preparation, safety walks, safety documentation, and related compliance needs
• Coordinate facility and branch needs, including supplies, building tests, inspections, used solvent pickup, and other general location requirements
• Partner with sales, product, shop, warehouse, and operations teams to improve branch processes and remove roadblocks
• Help maintain accountability and follow-through across open orders, operational tasks, documentation, and customer-impacting issues
• Support branch training, engagement, reporting, and miscellaneous operational responsibilities as assigned

Qualifications

• Prior Ferguson, industrial, branch operations, warehouse, logistics, or operations leadership experience preferred
• Strong understanding of branch operations, inventory, shipping/receiving, billing support, and customer service processes
• Ability to manage multiple priorities, solve problems, and follow through in a fast-paced environment
• Strong organizational skills and attention to detail
• Comfortable working hands-on and wearing multiple hats as the branch and program continue to grow
• Strong communication skills and ability to work cross-functionally with sales, operations, warehouse, shop, product, and leadership teams
• Ability to use data, reports, and daily operating metrics to identify issues and drive improvement
• Proficient with Microsoft Office, including Outlook, Excel, Word, and related business systems
• Commitment to safety, compliance, accountability, and customer-focused execution

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information