What are the responsibilities and job description for the Sales Support Representative-Plumbing position at Ferguson Enterprises, Inc.?
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Qualifications:
- 0-3 years of sales and/or customer service experience is preferred.
- Knowledge of Commercial and/or Residential Plumbing products strongly preferred.
- Exhibit strong skills for sales, including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
About Ferguson Enterprises, Inc.:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.