What are the responsibilities and job description for the Ferguson Animal Hospital- Customer Service/Front desk position at Ferguson Animal Hospital?
Ferguson Animal Hospital is a well-respected small animal general practice located in Bristol, Tennessee. Our experienced and highly collaborative doctor team is passionate about providing excellent mentorship, maintaining high standards of care, and showing how deeply we value nurturing the human animal bond. Our technician and client services teams are highly skilled and compassionate, with tenure ranges from 3 years to over 15 years. We incorporate low-stress handling techniques to create a calmer, safer environment and improve patient outcomes, and our average doctor to technician ratio is 1:3. At FAH we welcome both experienced and new veterinary professionals alike!
About Us:
At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you!
✨ Responsibilities:
Greet clients and patients with a smile and positive attitude
Answer phone calls, schedule appointments, and manage calendars
Check in/out clients, process payments, and handle paperwork
Maintain a clean and welcoming front lobby
Assist with client communications and follow-ups
Coordinate with veterinary staff to ensure smooth patient flow
✅ Requirements:
Prior experience in a receptionist or customer service role (veterinary or medical experience a plus)
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Comfort with computers and scheduling software
A love for animals and a calm, compassionate demeanor
What We Offer:
Competitive pay based on experience
Paid time off and holidays
Veterinary service discounts
Opportunities for growth and training
A supportive, team-oriented environment