What are the responsibilities and job description for the Inside Sales Representative position at Feralloy Corporation?
Join a team where customer relationships, product knowledge, and service excellence come together.
We’re currently looking for a highly motivated Inside Sales Representative to support our organization. This is a full-time, salaried position ideal for someone with strong administrative and communication skills, a background in steel or industrial sales, and a passion for delivering top-notch customer service.
If you're organized, dependable, and looking to grow your career in a stable and respected company, we want to hear from you!
Key Responsibilities
- Build and maintain strong professional relationships with customers through responsive, reliable service
- Collaborate with Outside Sales and Inside Sales Manager to respond to quotes and fulfill orders accurately
- Interpret customer material applications and relay internal needs using AS400 and Salesforce™
- Maintain updated and accurate customer data in the AS400 system
- Support customer satisfaction through clear communication, inventory coordination, and timely delivery
- Understand our division’s capabilities to make informed, quality-driven decisions
- Effectively respond to urgent customer needs and changing priorities
Knowledge & Skills
- Proficient in AS400, Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- Excellent phone etiquette, organizational skills, and problem-solving ability
- Ability to manage multiple tasks in a fast-paced environment
- Detail-oriented, dependable, and a team player
Education & Experience
- High school diploma or GED required
- Entry Level, but 1-2 years of experience in steel or industrial sales preferred
Additional Skills
- Ability to explain and present information clearly in both one-on-one and group settings
- Basic math and data analysis skills
- Knowledge of steel terminology and product grades is a plus
- Occasional travel may be required
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance